Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Awards
Volunteer Experience
Timeline
Generic

British Wilburn

Chicago,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Site Manager

Forrest Solutions
10.2022 - Current
  • Ensures compliance of company policies and procedures.
  • Tracked and delivered administrative support to the GM and other high level executives by managing their commitments, preventing scheduling conflicts in internal and external meetings, personal appointments, and travel dates.
  • Maintained consistent digital records for employee payroll. (ADP)
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks decreasing turnover rate by 65%.
  • Delegated responsibility of duties to branch staff and conducted regular administrative audits, identifying areas for improvements and implementing corrective measures.
  • Monitored, coached, and supervised team of 40+ employees between 2022-2024.

Concierge Supervisor

Titan Security Group
01.2021 - 10.2022
  • Contribute to departmental scheduling, hiring, and performance management.
  • Ensure the accuracy of data in all systems and provides necessary daily reports for all departments.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
  • Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
  • Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
  • Streamlined mailroom operations by organizing and implementing efficient sorting and distribution processes.
  • Supported administrative staff with tasks such as filing, photocopying, and data entry when necessary, improving overall efficiency.

Guest Relations Manager

JLL
05.2019 - 11.2020
  • Assess and monitor community needs: Identify opportunities for improving service delivery methods and procedures developing and implementing new programs
  • Hire and train high-performing customer service and operations professionals according to company methodology
  • Kept records of customer interactions, processed customer accounts and filed/created documents
  • Collaborated with team to quickly resolve customer complaints with appropriate action
  • Ensure all payroll and scheduling inquiries are accurate and submitted in a timely manner (ADP).
  • Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.

Education

Medical Administrative Assistant diploma - Certification -

Everest College
Chicago, IL
08.2007

Skills

  • Client Services
  • Recruitment
  • Human Resources Support
  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Excellent communication skills with a focus on team-building and customer relations
  • Payroll Administration
  • Diversity awareness
  • HR Policies Compliance
  • Inventory Management
  • SOP Development
  • Site coordination
  • New employee onboarding

Websites

Accomplishments

  • Supervised team of 40+ staff members.
  • Achieved 65% turnover decrease through effectively helping with streamlining interview questions catered to site specific needs.

Personal Information

Title: CUSTOMER SUCCESS MANAGER

Awards

2022’s Rise and Thrive Concierge of the year - Lincoln Properties, Recognized for outstanding service to clients and dedication to fellow employees., Received an award given in a corporation of 1000+ employees.

Volunteer Experience

Kroc Corps Community Center- Work as a volunteer youth mentor to empower and support children., Participated in the development of engaging after school activities for young adults to reinforce positive learning.

Timeline

Site Manager

Forrest Solutions
10.2022 - Current

Concierge Supervisor

Titan Security Group
01.2021 - 10.2022

Guest Relations Manager

JLL
05.2019 - 11.2020

Medical Administrative Assistant diploma - Certification -

Everest College

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British Wilburn