Britlee Griffin
San Antonio,TX
Summary
Results-driven, people-oriented shift leader with a proven track record of successfully executing new initiatives. Committed to creating a workplace culture that aligns with the organization's mission and values. Seeking a new role where hard work and dedication will be highly valued. Professional in brand representation with a strong focus on driving awareness and engagement. Experience in building relationships, promoting products, and executing marketing strategies. Known for effective collaboration with teams and ability to adapt to changing needs, ensuring consistent goal achievement. Skilled in communication, public speaking, and social media management. Reliable and passionate about delivering impactful outcomes.
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Representative
Conduent
05.2025 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Brand Ambassador
Wyndham Vacation Ownership
01.2025 - 05.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
Cleaner
Posh Cleaning
08.2024 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Shift Leader
Planet k
08.2019 - 08.2024
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Helped average of 20 customers per day by responding to inquiries and locating products
- Sold various products by explaining unique features and educating customers on proper application
- Negotiated and closed deals with minimal oversight
- Assisted customers by finding needed items and checking inventory for items at other locations
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives
Shift Leader/Manager
Dominos
08.2018 - 06.2019
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Trained and supervised team member to maximize performance and meet daily objectives
- Mentored team members on techniques necessary to complete job tasks
- Participated in daily shift exchanges to coordinate tasks and handle special needs
Education
High School Diploma -
Jourdanton High School
01.2019
Skills
- Identity verification
- AML compliance
- Transaction monitoring
- Investigation techniques
- Banking
- Quantitative skills
- Compliance auditing
- Data analysis
- Professional demeanor
- Security systems knowledge
- Dispute resolution
- Report writing
Timeline
Fraud Prevention Representative
Conduent
05.2025 - Current
Brand Ambassador
Wyndham Vacation Ownership
01.2025 - 05.2025
Cleaner
Posh Cleaning
08.2024 - 01.2025
Shift Leader
Planet k
08.2019 - 08.2024
Shift Leader/Manager
Dominos
08.2018 - 06.2019
High School Diploma -
Jourdanton High School
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