Britlee Griffin
San Antonio,TX
Summary
Dynamic Fraud Prevention Specialist with a proven track record at Conduent Call Center, leveraging analytical mindset and conflict resolution skills to uncover fraudulent activities. Successfully managed investigations, enhancing organizational processes and minimizing risks. Committed to delivering exceptional results through teamwork and innovative problem-solving in fast-paced environments.
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Specialist
Conduent Call Center
08.2024 - 08.2025
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Gained strong leadership skills by managing projects from start to finish.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Assistant Manager
Planet K Gifts
08.2019 - 08.2024
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
Dominos
08.2018 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Jourdanton High School
Jourdanton, TX01-2019
Skills
- Investigative tools
- Analytical mindset
- Negotiation
- Technical acumen
- Critical thinking
- Project management
- Conflict resolution
- Risk assessment expertise
- Fraud detection techniques
- Transaction monitoring
- Identity verification
- Banking
- Multitasking Abilities
- Data interpretation
- Dispute resolution
- Detail-oriented
- Continuous improvement
- Attention to detail
- Teamwork and collaboration
- Fraud prevention
- Professional demeanor
- Professionalism
- Time management abilities
- Interpersonal skills
- Verbal and written communication
- Risk assessment
- Adaptability and flexibility
- Decision-making
- Reliability
- Crisis management
Timeline
Fraud Prevention Specialist
Conduent Call Center
08.2024 - 08.2025
Assistant Manager
Planet K Gifts
08.2019 - 08.2024
Manager
Dominos
08.2018 - 06.2019
High School Diploma -
Jourdanton High School