Britly Harris
San Antonio,TX
Summary
Professional Secretary with over 2 years of experience managing daily administrative support tasks and operations in competitive industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Secretary
Molly Maid
06.2022 - 11.2023
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
Customer Service Representative
Spectrum
01.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Iqor
03.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL05.2007
Skills
- Scheduling appointments
- File Management
- File Organization
- Reception oversight
- Travel Arrangements
- Staff Support
- Payroll Administration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Professional telephone demeanor
Certification
- BLS, American Heart Association - 03/21/24-03/2026
- Doula, SistaMidwifeProductions
- Spinning Babies, American Nurses Credentialing Center
Timeline
Office Secretary
Molly Maid
06.2022 - 11.2023
Customer Service Representative
Spectrum
01.2021 - 05.2022
Customer Service Representative
Iqor
03.2019 - 12.2020
High School Diploma -
William H. Turner Technical Arts High School
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