Summary
Overview
Work History
Skills
Education And Certifications
Timeline
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Britnee Anaya

Cary,NC

Summary

Detail-oriented and tech-savvy professional with 10+ years of experience managing operations, creating documentation, and streamlining workflows. Skilled in technical writing, data entry, and process documentation, with proficiency in remote collaboration tools and project management software. Adept at translating complex processes into clear, concise materials and ensuring data accuracy for reporting and analysis. Committed to delivering high-quality results in deadline-driven, virtual environments.

Overview

10
10
years of professional experience

Work History

General Manager

Drive Shack
02.2019 - Current
  • Developed, implemented, and maintained operational documentation, including SOPs and training materials.
  • Collected, analyzed, and reported operational data to improve efficiency and accuracy.
  • Oversaw budgeting, forecasting, and reporting processes with a focus on data accuracy and recordkeeping.
  • Led cross-functional teams using remote communication tools for planning and execution of projects.

Yoga Teacher

Midtown Yoga
09.2024 - Current
  • Designed and delivered instructional content, adapting materials for diverse audiences.
  • Managed scheduling, attendance records, and participant data in digital platforms.
  • Provided clear, well-structured verbal and written communication for class materials.

Training/Hospitality Manager

Topgolf
07.2018 - 02.2019
  • Created and maintained training guides, manuals, and process documentation.
  • Collected and organized training data to track performance and ensure compliance.
  • Streamlined onboarding materials for improved clarity and accessibility.

Project Manager

Topgolf
08.2016 - 07.2018
  • Managed large-scale system conversions, creating technical documentation and training resources.
  • Entered, tracked, and validated large datasets to support technology rollouts across 30+ venues.
  • Developed SOPs and troubleshooting guides to standardize procedures across teams.
  • Coordinated travel logistics, budgets, and scheduling using project management software.

Special Project Trainer

Topgolf
01.2016 - 08.2016
  • Designed and launched new POS system templates, documenting workflows and usage guidelines.
  • Authored step-by-step guides and procedural documents to support company-wide initiatives.
  • Collected feedback from end-users to refine and improve instructional materials.

Skills

  • Technical Writing & Editing
  • Data Entry & Data Management
  • Standard Operating Procedures (SOP) Development
  • Documentation Control & Content Creation
  • Remote Collaboration (Zoom, Teams, Slack)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Drive)
  • CRM & POS Systems
  • Quality Assurance & Process Improvement
  • Time Management & Organization
  • Individual mentoring
  • Leadership and coaching
  • Flexibility and adaptability

Education And Certifications

  • RYT 200, Authentic Movements
  • ServSafe Manager Certification

Timeline

Yoga Teacher

Midtown Yoga
09.2024 - Current

General Manager

Drive Shack
02.2019 - Current

Training/Hospitality Manager

Topgolf
07.2018 - 02.2019

Project Manager

Topgolf
08.2016 - 07.2018

Special Project Trainer

Topgolf
01.2016 - 08.2016
Britnee Anaya