Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITNEE HURSEY

Altus,OK

Summary

Team player with strong leadership skills and abilities. Passionate about advocating, educating, and caring for people in underserved populations within the community. Proficient in problem-solving and de-escalation skills. Seeking a position within a social science profession to advocate for and educate individuals within the military community.

Overview

10
10
years of professional experience

Work History

Sexual Assault/Sexual Harassment Victim Advocate GS-0101-11

Department of Defense
07.2024 - Current
  • Serves as a victim advocate for sexual assault and harassment victims.
  • Provides victims of sexual assault and harassment with ongoing support by ensuring clients receive guidance and support during upcoming legal procedures.
  • Initiates referrals to appropriate agencies for clients of sexual assault and sexual harassment.
  • Collaborates with inter-agencies to promote prevention related to domestic violence, sexual assault, and other forms of abuse.
  • Provides guidance on how best to address safety concerns after an incident has occurred.
  • Facilitates training on sexual assault and harassment to base leadership.
  • Engages with squadron units and local community organizations by representing the SAPR program at various events.
  • Maintains expertise in laws, regulations, and procedures related to client advocacy, domestic violence, sexual assault and interpersonal violence within DOD and local community.
  • Oversees client needs through planning and organizing administrative tasks and training.
  • Participates in multidisciplinary team meetings to discuss individual cases involving victims of crime.
  • Provides reassurance and empathy to victims impacted by crimes.

Provider Liaison

Loyal Source Government Services
01.2023 - 07.2024
  • Served as a account manager for 40+ provider network accounts within applicable systems.
  • Collaborated with internal teams to meet all mandated training requirements.
  • Established and maintained ongoing communications with assigned provider accounts through routine emails, phone calls, or team meetings.
  • Maintained updated availability for providers in MDE4VETS and Salesforce.
  • Coached providers on company best practices to help achieve quality medical report submissions.
  • Utilized a trend analysis database to optimize provider experience and provide recommendations based on trends to increase provider experience and efficiency.
  • Coordinated communications between teams and leadership to ensure accurate information was shared in a timely manner.
  • Provided advice on best practices, policies and procedures relating to liaising duties.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Resolved conflicts between departments by acting as a mediator to optimize provider experience.

Remote Customer Support Specialist Order Company

06.2022 - 11.2022
  • Conferred with customers to provide information about the order platform, order status, and tracking.
  • Documented details of customer issues, while properly routing them to the appropriate department for further investigation.
  • Collected data on organization issues or trends and worked with internal teams to help shape customer experiences and improve retention.
  • Advocated on behalf of customers regarding order disputes with vendors and platform feedback.
  • Initiated returns for incomplete or canceled orders.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Concierge Agent

Instant Teams- Expensify
07.2021 - 08.2022
  • Delivered efficient, secure Tier 2-level chat-based support to global customers.
  • Educated customers on the logistics of the Expensify platform.
  • Troubleshoot complex customer issues within various account management software systems.
  • Engaged with customers to determine destination, mode of transportation, travel dates, budgets, and accommodations to book travel arrangements.
  • Provided information about local attractions, restaurants, entertainment venues, and shopping areas.

Veteran Lynk Specialist

Instant Teams-BeneLynk
02.2021 - 05.2021
  • Executed telephonic screening services for Medicare Advantage beneficiaries enrolled in a Medicare Advantage plan.
  • Assessed Medicare Advantage plan member's eligibility for Veteran Affairs (VA) benefits and aid with general social programs.
  • Secured authorization to communicate with Veteran Affairs to retrieve individual charts from VA facilities nationwide.
  • Conducted follow-up activities for processed correspondence and inquiries from outreach initiatives.

Project Link Case Manager

Hampton Newport News Community Service Board
01.2019 - 11.2020
  • Collaborated with multidisciplinary teams for ongoing non-clinical support and provided information on available resources to assist victims in making informed decisions.
  • Provided case management services for the client, including outreach, psychological needs assessments, treatment planning, and service provider linkage.
  • Used crisis intervention techniques to determine required needs and levels of risk.
  • Conducted thorough assessments of clients' needs and developed individualized care plans by providing emotional support, guidance, and advice to clients.
  • Ensured clients received guidance and support during upcoming legal procedures by facilitating ongoing client support and advocacy.
  • Worked collaboratively with agencies to promote prevention related to domestic violence and sexual assault.
  • Served as agency liaison by providing essential support, per appropriate procedures and techniques, advocating for clients' rights, and representing their interests in interactions with external agencies.
  • Monitored and evaluated client progress, adjusting care plans as needed.
  • Maintained accurate and up-to-date case records while safeguarding documents in agency possession.
  • Spearheaded, implemented, and managed service programs to establish goals, objectives, and procedures aligned with program and agency goals through workshops and group sessions to address common challenges.
  • Applied knowledge of training and coaching techniques to implement domestic violence and sexual assault training.
  • Provided education on relevant topics by briefing leadership on client needs and trends to monitor and evaluate the needs of clients and the local community population.
  • Coordinated guest speakers to participate in training activities.
  • Provided clients with agency guidelines to address confidential disclosure and privacy.
  • Confronted situations where it was challenging to determine client needs or wants, or convince them to accept that problems exist.

Behavioral Intervention Specialist

Hampton Newport News Community Services Board
03.2018 - 01.2019
  • Planned and led therapeutic groups for clients and their families.
  • Utilized knowledge of social service principles and procedures relating to client advocacy, domestic violence, and sexual assault.
  • Created and implemented individual treatment plans for specific maladaptive behaviors.
  • Assisted in the planning and delivery of training to personnel and agency stakeholders.
  • Provided individual non-clinical counseling and support in a classroom setting.
  • Protected client's privacy, ensuring only those with an official need-to-know basis were provided with PII.
  • Facilitated provision of medical services to clients in need.
  • Assisted in preparing treatment plans and provided input into the overall educational program.
  • Implemented individual service plans, provided guidance and redirection, and led activities to achieve ISP goals and objectives.
  • Provided client services by interfacing with professionals from various fields such as case managers, therapists, teachers, juvenile officials, and doctors.
  • Accurately documented and kept records and reports on clients.
  • Educated clients on life skills and provided referrals to appropriate agencies for family service.
  • Provided continuous advocacy services to clients of sexual assault and domestic violence, and referred them to relevant agencies.

Medical Records Clerk

Chickasaw Nations Industries (CNI)
09.2017 - 03.2018
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Collected medical information from patients, family members, or other medical professionals via inbound and outbound calls.
  • Assisted patients with requests for their medical records, guiding them through the process.
  • Scanned patients' health records into electronic formats (EMR).
  • Maintained a variety of health record indexes, storage, and retrieval systems to collect, classify, store, or analyze information.
  • Reviewed patient charts for accuracy and completeness.

Assistant Manager/ Leadership Trainee 2/ Leadership Trainee 1/Medical Screener

Octapharma Plasma Inc.
07.2016 - 09.2017
  • Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement, or to identify areas needing cost reduction or program improvement.
  • Established and implemented departmental policies, goals, objectives, or procedures with board members, organization officials, and staff.
  • Performed personnel functions, such as selection, training, or evaluation.
  • Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement, or to identify areas needing cost reduction or program improvement.
  • Developed and implemented marketing strategies, including advertising campaigns and sales promotions.
  • Managed the movement of goods into and out of production facilities to ensure operations' efficiency, effectiveness, and sustainability.
  • Entered patient, specimen, insurance, or billing information into the database.
  • Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Collected blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Determined donor suitability according to interview results, vital signs, and medical history.
  • Assessed patients to obtain medical information and take vital signs, including, but not limited to, weight and height.
  • Conducted hemoglobin tests to ensure donor iron levels are normal.
  • Ensured all equipment used for plasma collection was calibrated according to the standard operating procedures.

Intervention Prevention Specialist

Clay County Behavioral Health
11.2015 - 08.2016
  • Conducted assessments and provided treatment services in the homes of families at risk of, or identified as having, neglect or abuse issues, with the goal of family preservation and stability.
  • Oriented clients to program philosophy, expectations, services available, treatment process, rules and regulations, clients' rights, and other pertinent information to ensure clients understand the processes involved.
  • Completed psychosocial assessments and identified potential treatment goals to determine needs and evaluate safety risks.
  • Completed treatment plans for all clients to assist clients with identifying short-term and long-term goals associated with recovery.
  • Referred clients to local medical facilities for a continuum of care.
  • Conducted individual and family sessions as required to meet family needs by providing emotional support and guidance to clients in crisis.
  • Arranged for discharge planning upon completion of treatment by providing information/resources to support victims in recovery and decision-making.
  • Safeguarded confidentiality and remained mindful of victims' rights when documenting into client files.
  • Participated in multidisciplinary team staffing with appropriate KFF and CBHC staff.
  • Attended in-service training programs and professional workshops to upgrade skills and knowledge, and maintain license if applicable.
  • Provided QI and Peer Review data as required.
  • Utilized various measurement tools to identify trends, agency needs, and the local community demographic.
  • Regularly reviewed policies and procedures of the agency, including CARF and Medicaid, to ensure clients' and program needs were met.
  • Continuously evaluated memorandums of understanding for third-party entities.
  • Participated in all assigned agency training, staff development, supervision, and staff meetings as scheduled.
  • Abided by agency policies and procedures to ensure the client's and program needs were met.
  • Promoted agency goals and positive agency image in the community by upholding confidentiality, while collaborating with community agencies to support and facilitate a continuum of care.

Mental Health Technician

Wolfson Children's Hospital
05.2014 - 04.2016
  • Provided care to patients under the direction of a registered nurse.
  • Relayed appropriate information regarding patient conditions to key personnel.
  • Provided services to children who were brought in by child protection services and who suffered from violence, including child abuse, sexual assault, and mental and emotional abuse.
  • Interviewed new patients while assisting in completing admission forms and assessing their mental health status by obtaining past mental health services, to provide a better continuum of care.
  • Displayed tact and diplomacy during interactions with internal and external agencies, involving sensitive events, to maintain effective partnerships with local organizations and provided client support/assistance.
  • Facilitated patient education groups and encouraged patients to utilize life coping skills and participate in social, recreational, or other therapeutic activities that enhanced interpersonal skills or developed social relationships aligned with their outlined treatment plan goals.
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Assisted in transporting clients to appointments outside the facility when necessary.

Applied Psychology Intern

Wolfson Children's Hospital
01.2015 - 05.2015
  • Provided care to patients in a manner that considers safety and comfort in a therapeutic environment under the direction of a licensed social worker.
  • Applied knowledge of social work principles and procedures relating to client advocacy, prevention, and response to domestic violence and sexual assault.
  • Lead individual and group therapy sessions as part of therapeutic care.
  • Collaborated with a multidisciplinary team in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and prepare patients for discharge into the community.
  • Assisted in creating treatment plans for clients to identify short-term and long-term goals for recovery.
  • Co-facilitated individual and family sessions as required to meet family needs by providing emotional support and guidance to those in crisis and initiated discharge planning upon completion of treatment by providing resources to support victims with decision making.

Education

Bachelor of Arts - Bachelor of Psychology

University of North Florida
07.2015

Skills

  • Client Advocacy
  • Case Management
  • Crisis Intervention
  • Client Education
  • Prevention
  • Assessing Clients
  • Active Listening
  • Organizational
  • Interpersonal skills
  • Problem-Solving
  • Detail Oriented
  • Team Oriented
  • Time Management
  • Flexible and Adaptable

Timeline

Sexual Assault/Sexual Harassment Victim Advocate GS-0101-11

Department of Defense
07.2024 - Current

Provider Liaison

Loyal Source Government Services
01.2023 - 07.2024

Remote Customer Support Specialist Order Company

06.2022 - 11.2022

Concierge Agent

Instant Teams- Expensify
07.2021 - 08.2022

Veteran Lynk Specialist

Instant Teams-BeneLynk
02.2021 - 05.2021

Project Link Case Manager

Hampton Newport News Community Service Board
01.2019 - 11.2020

Behavioral Intervention Specialist

Hampton Newport News Community Services Board
03.2018 - 01.2019

Medical Records Clerk

Chickasaw Nations Industries (CNI)
09.2017 - 03.2018

Assistant Manager/ Leadership Trainee 2/ Leadership Trainee 1/Medical Screener

Octapharma Plasma Inc.
07.2016 - 09.2017

Intervention Prevention Specialist

Clay County Behavioral Health
11.2015 - 08.2016

Applied Psychology Intern

Wolfson Children's Hospital
01.2015 - 05.2015

Mental Health Technician

Wolfson Children's Hospital
05.2014 - 04.2016

Bachelor of Arts - Bachelor of Psychology

University of North Florida

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