Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Britnei Ferguson
Edmond,OK
Summary
Overview
14
years of professional experience
Work History
Signify Health
Member Engagement Coordinator
05.2022 - 06.2023
Job overview
- Managed member relationships by resolving problems.
- Projected enthusiasm, courteousness and confidence while conducting member transactions.
- Handled phone calls related to members' accounts or general questions about products and services.
- Used multiple information systems to analyze interactions and deliver detailed results.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Mcdonalds
Department Manager
08.2016 - 05.2022
Job overview
- Safe Serv Certified
- Inventory Trained
- Customer Service
- 100% on satisfaction surveys from customers
West Corporation
Shift Lead Experience, Customer Service Representative
04.2009 - 05.2012
Job overview
- Assisted customer with bill inquiries and troubleshooting
- Provided Account details and transactions
- Promoted new products and services
- Retained customers through solution focused methods
- Engaged in new client training and crew training.
- Maintained good AHT
Education
Tulsa Public SchoolsTulsa, OK
High School Diploma
09.2005
University Overview
Skills
- Customer Service Skills (8 years)
- Shift Management
- Time Management
- Call Center Customer Service — Proficient
- Data Entry
- Customer Relations
- Strategic Planning
- Computer Literate
- Customer Satisfaction
Accomplishments
Accomplishments
During the second quarter of 2018 turnover was very high and the store and just changed General Managers, the most recent General Manager gave me a project to hire, train, and staff the store. Within that month I had began handing out business cards and approaching potential candidates. Once we were able to acquire enough crew, myself and a crew trainer were able to hire, train, and successfully retain great employees. The store profits began rising exceeding more than 7% for that following month. Today the store continues to climb in sales.
Additional Information
Additional Information
In February 2018 I received Manager of the Month. I was acknowledged by my peers and supervisors for setting the Gold Standard for shift managers. My supervisor stated that I consistently run excellent shifts that exceed the targets I set. My peers love working with me and my customers love seeing me. I have this accomplishment down on paper and I keep it with me as a reminder of my talent and determination.
Timeline
Member Engagement Coordinator
Signify Health
05.2022 - 06.2023
Department Manager
Mcdonalds
08.2016 - 05.2022
Shift Lead Experience, Customer Service Representative
West Corporation
04.2009 - 05.2012
Tulsa Public Schools
High School Diploma
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