Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Adams

Porter,TX

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales at Black Bear Diner. Skilled in operations management and team leadership, excel in creating harmonious work environments and implementing effective merchandising strategies. Expertise in POS systems and commitment to hospitality have consistently improved profitability and staff performance. Results-focused Supervisor offering a successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Floor Supervisor

Black Bear Dinner
01.2022 - 06.2024
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Collaborated with the management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Assisted with budgeting activities focused on cost control measures that improved overall profitability.
  • Prepared and submitted daily, weekly, and monthly performance reports to inform upper management.
  • Evaluated the work of 25 floor employees to improve performance.

Bartender/Restaurant Bar Manager

OTG Management Inc.
06.2017 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.

Education

High School Diploma -

New Caney High School
New Caney, TX
05.2011

Skills

  • Customer Satisfaction
  • POS systems operations
  • Team Leadership
  • Customer Relations
  • Stock management
  • Operations Management
  • Safety Monitoring
  • Staff Scheduling
  • MS Office
  • Hospitality
  • Compliance
  • Food Safety experience

Certification

  • Serve Safe Manger Certified
  • Food Handlers Certified
  • TABC Certified

Timeline

Floor Supervisor

Black Bear Dinner
01.2022 - 06.2024

Bartender/Restaurant Bar Manager

OTG Management Inc.
06.2017 - 12.2022

High School Diploma -

New Caney High School

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Britney Adams