Britney Akers
Saginaw,MI
Summary
Dynamic professional with a proven track record in enhancing customer relationships and financial service efficiency, notably at 1st State Bank-Michigan. Excels with QuickBooks and Microsoft Office Suite, demonstrating exceptional office management and customer service skills. Increased client satisfaction through meticulous problem-solving and effective communication. Is a flexible, hard worker and is eager to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Personal Banker
1st State Bank-Michigan
, US
04.2023 - Current
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Responded promptly to customer emails, phone calls and requests for information.
- Provided customer service to clients, including answering questions and resolving issues.
Front Desk Receptionist
Hampton by Hilton-Bay City
Bay City, US
01.2023 - 06.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks, and money orders.
Office Assistant/Payroll Clerk
D.H.T.
Reese, US
08.2021 - 12.2022
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- I use QuickBooks and generate invoices for sales
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Complete a portion of the payroll, and submit it to the payroll manager.
- Assist with putting driver information for our safety department, as well as updating their driver paperwork.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Member Services Manager
Ymca
Bay City, US
04.2018 - 11.2021
- Answering phones, making appointments, canceling appointments and memberships, filing paperwork, and reviewing spreadsheets.
- Handled incoming calls from members regarding their accounts and general inquiries.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- I was in charge of the entire building during my shift, opening the building, solving issues, and keeping the peace.
- Provided ongoing coaching and feedback to team members to improve job performance.
Education
BBA - Human Resources Management
Baker College
Michigan05-2027
High school diploma -
Bay City Central High School
Bay City, MI05.2019
Skills
- Cash Handling
- Financial Services
- Marketing
- Customer Relationship Management
- Multi-line phone systems
- Microsoft Outlook
- Phone etiquette
- Accounts Payable
- QuickBooks
- Excel spreadsheets
- Tech-Savvy
- Program files maintenance
- Check processing
- Research
- Payroll
- Human Resources
- Office Management
- Banking
- Salesforce
- Database entry
- Filing
- Mail handling
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Online college courses
References
References available upon request.
Timeline
Personal Banker
1st State Bank-Michigan
04.2023 - Current
Front Desk Receptionist
Hampton by Hilton-Bay City
01.2023 - 06.2023
Office Assistant/Payroll Clerk
D.H.T.
08.2021 - 12.2022
Member Services Manager
Ymca
04.2018 - 11.2021
BBA - Human Resources Management
Baker College
High school diploma -
Bay City Central High School
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