Accomplished Manager with a proven track record at Racetrac, showcasing exceptional customer service and operational management skills. Adept at leading teams with a focus on staff development and conflict resolution. Demonstrated ability to enhance team performance and efficiency, achieving significant improvements in customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Manager
Racetrac
02.2019 - Current
Provide exceptional customer service while maintaining store, appearance, guest relations, stocking, and managing shift
Sergeant
Dept Of Corrections And Rehabilitation
10.2011 - 11.2018
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Graduate Certificate - Corrections
Dept of Corrections Orlando
Ocala
02.2012
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Documentation and reporting
Relationship building
Operations management
Cross-functional teamwork
Shift scheduling
Staff development
Conflict resolution
Timeline
Manager
Racetrac
02.2019 - Current
Sergeant
Dept Of Corrections And Rehabilitation
10.2011 - 11.2018
Graduate Certificate - Corrections
Dept of Corrections Orlando
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