Summary
Overview
Work History
Education
Skills
Key Skills
Timeline
Generic

Britney Archer

Orlando,FL

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

6
6
years of professional experience

Work History

Feedback Specialist

Wayfair
08.2023 - Current
  • Collect customer feedback at each critical touchpoint across the full journey
  • Enhance survey trigger logic and survey population to ensure broad representation and timely feedback
  • Better understand customer feedback
  • Analyzing and bucketing customer comments into defined taxonomy
  • Identify silent sufferers by leveraging underlying implicit data
  • Develop and measure recovery actions in collaboration with Storefront, Marketing, Operations and Service.

Senior Service Representative

Wayfair
10.2021 - Current
  • Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders
  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation)
  • May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws
  • Maintains and updates electronic and/or hard copy records as required
  • Other duties as assigned
  • Completes complex assignments requiring significant judgment, initiative and problem-solving skills
  • Work is performed under minimal guidance and assigned in the form of desired expectations
  • Collaboration with internal or external contacts
  • May participate on teams for special assignments
  • Responds to requests from senior management, internal and/or external contacts
  • Actions may have a significant impact on the department as well as others
  • Errors may be difficult to detect and remedy and potentially result in the loss of customer business, materials, money, and/or time.

Administrative Assistant/Receptionist

Boca Raton Housing Authority
10.2017 - 06.2021
  • Provide general clerical office support for staff members which includes typing, filing, and creation of correspondence
  • Professionally administer all incoming calls and transfer to appropriate personnel
  • Greet and direct visitors to the appropriate parties and provide housing information to visitors
  • Maintain voicemail systems; such as directory and greetings
  • Assists in the ordering, receiving, stocking, and distribution of office supplies
  • Maintain and routes mail including coordination of pick-up and delivery of express mail services
  • Ensure that the community office areas are well-maintained and organized
  • Assist with set-up and clean-up for meetings and luncheons
  • Process checks in the absence of the Office Manager
  • Track vendor invoices
  • Troubleshoot non-functional office equipment
  • Serve as a liaison with Building and Parking Management
  • Conduct and maintain inventory for the main office and satellite offices
  • Copy, scan, and distribute BRHA notices to appropriate staff
  • Track monthly subsidy payments, inspections, and abatements
  • Update Asset Management Directory
  • Attention to detail
  • Other duties as assigned.

Education

Business and Accounting

Florida Atlantic University
Boca Raton, FL

High school or equivalent - Business

Piper High School
Sunrise, FL
06.2008

Skills

  • MS Word
  • Emergency Response
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Access
  • MS Project
  • MS Publisher
  • FileMaker Pro
  • Windows
  • Customer Relations

Key Skills

  • Office Assistant
  • Records Management
  • Database Administration
  • Spreadsheets/Reports
  • Event Coordination
  • Calendaring
  • Front-Desk Reception
  • Executive Support

Timeline

Feedback Specialist

Wayfair
08.2023 - Current

Senior Service Representative

Wayfair
10.2021 - Current

Administrative Assistant/Receptionist

Boca Raton Housing Authority
10.2017 - 06.2021

Business and Accounting

Florida Atlantic University

High school or equivalent - Business

Piper High School

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Britney Archer