Britney Arms
Stillwater,MN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Specializes in HR compliance, payroll processing, and cultivating positive client relationships through effective communication and problem-solving. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
11
11
years of professional experience
Work History
Hiring/Office Manager
Montu Driver Solutions
09.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Office Manager
Countrywide Contracting
03.2020 - 04.2024
- Delivered quality customer service to staff and customers.
- Developed and implemented office procedures to improve efficiency.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
- Created and maintained filing systems to ensure accurate record keeping.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Processed payrolls on a biweekly basis using accounting software. Using Quickbooks and ADP Workforce
- Trained and onboarded new office staff members.
- Purchased office supplies and equipment to replenish inventory.
- Managed office flow by providing direct support to visitors.
- Skilled in using various software applications and programs including Microsoft Office and Acculynx, Outlook.
- Managed and coordinated multiple projects while ensuring timely completion.
- Responded quickly to meet customer needs and resolve problems.
- Experienced with social media and communications platforms.
CDL Recruiter
Trillium Drivers
11.2022 - 02.2023
- Developed preliminary screening questions and captured relevant candidate information for hiring managers.
- Reviewed resumes against job requirements and conducted initial phone interviews with applicants.
- Hired employees and process hiring-related paperwork.
- Participated in developing innovative ways to attract passive job seekers.
- Created successful recruiting process to meet organizational needs.
- Managed applicant tracking systems and other software tools used in the recruiting . Bull Horn
- Conducted reference checks and background checks on applicants.
- Participated in phone and in-person interviews to determine final candidates for consideration.
- Leveraged social media platforms such as LinkedIn, Twitter, Facebook to source potential candidates.
- Scheduled and conducted new employee orientations.
- Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures.
- Followed all CDL requirements, DOT compliance, DOT physical and drug screens, along with proper CDL licensing.
- Temporary Position 6 mnth
Director of Human Resources
The Language Banc
03.2019 - 03.2020
- Closed Due to Covid
- Developed and administered comprehensive and compliant HR workplace policies and training.
- Conducted first round of telephonic interviews for candidates to schedule interviews.
- Identified reasons for employee termination.
- Facilitated dispute resolution between employees and management.
- Created an internal communication plan to keep employees informed of company news and changes in policy or procedure.
- Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Searched for matching potential candidates for current openings by using advertisements and scouring job boards.
- Implemented an onboarding program for new hires that included orientation sessions and information about the company's culture.
- Maintained accurate records related to personnel files, payroll processing and benefits administration.
- Identified staff vacancies and recruited, interview, and select applicants.
- Ensured compliance with federal, state and local employment laws through periodic audits.
- Completed background checks on applicants to identify potential red flags.
- Managed employment records and personnel data.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Experienced with social media and communications platforms.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite, Workday.
Senior Staffing Supervisor
Montu Staffing
04.2018 - 03.2019
- Company was Sold
- Advised management on organizing, preparing, and implementing recruiting and retention programs.
- Established relationships with external recruiters to identify potential candidates for open positions.
- Utilized social media platforms to source passive candidates through networking events or online conversations.
- Developed and implemented personnel policies and procedures.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
- Conducted interviews and evaluated applicants' skills, experience, and aptitudes.
- Developed and implemented recruiting strategies to meet current and anticipated staffing needs.
- Maintained a database of potential candidates for future openings based on qualifications and experience.
- Conducted reference or background checks on job applicants.
- Contacted job applicants to inform of application status.
- Created job postings, managed applicant flow, and maintained accurate records of all hiring activities.
- Hired employees and process hiring-related paperwork.
- Administered employee benefit plans.
- Scheduled and conducted new employee orientations.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Provided efficient and courteous service to customers at all times.
- Experienced with social media and communications platforms.
- Responded quickly to meet customer needs and resolve problems.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite, Avionte, Bull Horn, ADP Run.
Scheduling Coordinator
Tophat Fireplace & Chimney
04.2017 - 04.2018
- Relocated back to MN
- Handled schedules for 12 crews of 2
- Maintained warehouse inventory and deliveries.
- Coordinated installs and tear outs with homeowners and customers.
- Coordinated and managed complex schedules for multiple departments, ensuring deadlines were met and tasks completed on time.
- Developed and implemented scheduling policies and procedures to ensure compliance with labor laws and regulations.
- Monitored and adjusted employee schedules in response to staffing needs and changes, ensuring adequate coverage and efficient operations.
- Maintained database of employee contact information, shift preferences, and availability records.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
- Developed and maintained effective relationships with vendors and suppliers.
- Copied and filed important information for patient and client records.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Managed and coordinated multiple projects while ensuring timely completion.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Senior Staffing Supervisor
Kelly Services
12.2014 - 02.2017
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
- Developed employee referral programs aimed at increasing the number of quality referrals from existing employees.
- Contacted job applicants to inform of application status.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Advised management on organizing, preparing, and implementing recruiting and retention programs.
- Conducted interviews and evaluated applicants' skills, experience, and aptitudes.
- Prepared offer letters, negotiated salaries, benefits packages, start dates.
- Developed and implemented recruiting strategies to meet current and anticipated staffing needs.
- Utilized social media platforms to source passive candidates through networking events or online conversations.
- Scheduled and conducted new employee orientations.
- Conducted reference or background checks on job applicants.
- Maintained a database of potential candidates for future openings based on qualifications and experience.
- Hired employees and process hiring-related paperwork.
- Created job postings, managed applicant flow, and maintained accurate records of all hiring activities.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Managed and coordinated multiple projects while ensuring timely completion.
- Experienced with social media and communications platforms.
- Met deadlines while maintaining high-quality deliverables.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Education
Bachelor of Science (B.S.) - Human Resource Management
Rasmussen College of Business
07.2015
Skills
- Compensation & benefits/Clients Database
- In-depth knowledge of HR Compliance & Operations
- Appointment setting/Administrative support
- Team Building/Employee Training
- Multi Line phone proficiency
- Invoice processing & Payroll & Billing
- Employee Training/Team Building/Employee Orientation
- MS Office/Excel/Word/Quick books
- Social Media Advertising/Marketing of Job Openings
- Office Management & Data Entry & office support
- Excellent multi-tasking ability
- Scheduling and calendar management
- Bookkeeping
- Clear oral/written communication
- Payroll Processing
- Employee Supervision & Training
- Credit and collections
- Policy Implementation
- Conflict Management / Human Resources
- Workflow Optimization
- Event Coordination / Meeting planning
- Performance Improvement / Compliance Monitoring
- Workflow Planning / Workforce Management
- Travel Coordination
- Multitasking
- Computer Skills
- Attention to Detail
- Professional and Courteous
- Problem-solving abilities / Multitasking Abilities
- Reliability
- Teamwork and Collaboration
- Customer Relationship Management & Services
- Self Motivation
- Time Management
- Scheduling and Coordinating
Timeline
Hiring/Office Manager
Montu Driver Solutions
09.2024 - Current
CDL Recruiter
Trillium Drivers
11.2022 - 02.2023
Office Manager
Countrywide Contracting
03.2020 - 04.2024
Director of Human Resources
The Language Banc
03.2019 - 03.2020
Senior Staffing Supervisor
Montu Staffing
04.2018 - 03.2019
Scheduling Coordinator
Tophat Fireplace & Chimney
04.2017 - 04.2018
Senior Staffing Supervisor
Kelly Services
12.2014 - 02.2017
Bachelor of Science (B.S.) - Human Resource Management
Rasmussen College of Business
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