Summary
Overview
Work History
Education
Skills
Timeline
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Britney Baldelomar

Summary

Reliable and experienced worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
07.2023 - 12.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Conference Assistant

University Of California, Santa Cruz
06.2023 - 09.2023
  • Contact Sofia Lindsey at (510)828-3872
  • Coordinated and allocated equipment, supplies and staff for events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Attended and participated in industry events.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Supported accurate financial recordkeeping by closely checking bills and approving payments.
  • Followed local regulations for events and obtained necessary permits.

Barista

Safeway
10.2022 - 05.2023
  • Contact Charles Hillman at (831)400-7591
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Student Supervisor

Porter Dining Hall
09.2021 - 06.2022
  • Contact Dan Tokar at (831)332-2794
  • Created interesting program offerings to diversify the program and bring in new students
  • Evaluated program operations regularly to identify and proactively correct problems
  • Organized informational events and workshops to bring in potential students
  • Administered contracts, completed paperwork and managed attendance regarding students
  • Oversaw cleaning and maintenance programs, keeping facilities in good shape for students' needs
  • Mentored and supervised orientations for students regarding food safety and resources the school can provide.

Assistant Shift Leader

Chick-fil-A
08.2017 - 09.2021
  • Contact Andrew Ledezma at (720)537-9973
  • Managed day to day cash responsibilities and daily inventory needs
  • Engaged and resolved customer complaints
  • Managed day to day business activities, shift organization, and restaurant needs
  • Served over a thousand guests daily in a fast-paced business environment
  • Managed team member performance and staffing needs
  • Worked with the owner/operator as part of a high-performance leadership team to execute our business strategy
  • Achieved strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
  • Coached team members in customer service, food preparation and kitchen safety
  • Coordinated catering and facility logistics for customer and community events
  • Organized and balanced daily receipts, logs and reports
  • Reduced risk of food-borne illness with strong attention to safe food-handling techniques
  • Reduced waste with FIFO inventory practices and consistent monitoring
  • Managed registers, counting drawers before and after each shift.

Education

Bachelor of Arts - English Literature, Creative Writing

University of California
Santa Cruz, CA
06.2023

Associate of Arts - General Literature

Cerritos College
Norwalk, CA
06.2021

Skills

  • Staff Leadership
  • Multitasking and Prioritization
  • Creativity and Adaptability
  • Clear Communication
  • Client Relations
  • Crisis Management
  • Strategic Planning
  • Employee Training and Development
  • Team Leadership
  • Schedule Preparation

Timeline

Barista

Starbucks
07.2023 - 12.2023

Conference Assistant

University Of California, Santa Cruz
06.2023 - 09.2023

Barista

Safeway
10.2022 - 05.2023

Student Supervisor

Porter Dining Hall
09.2021 - 06.2022

Assistant Shift Leader

Chick-fil-A
08.2017 - 09.2021

Bachelor of Arts - English Literature, Creative Writing

University of California

Associate of Arts - General Literature

Cerritos College

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Britney Baldelomar