Britney Balderas
Mission ,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Texas Workforce Comission
Mcallen, TX
10.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Barista/Customer Service Advocate
Target
Mission, TX
10.2022 - 01.2023
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed cash register and processed transactions with accuracy and integrity.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
Barista
Starbucks
San Antonio, TX
08.2020 - 10.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Received and accurately processed customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Bachelor of Science - Computer And Information Technologies
South Texas College
McAllen, TX06-2026
Associate of Science - Computer Science
South Texas College
McAllen, TX05-2022
Skills
- Call center procedures
- Adaptive team player
- Verbal and written communication
- Inbound and outbound calling
- Customer relations
- Time management
Certification
- Cisco Certified Support Technician Networking
- Information Technology Specialist in Networking
References
References available upon request.
Timeline
Customer Service Representative
Texas Workforce Comission
10.2023 - Current
Barista/Customer Service Advocate
Target
10.2022 - 01.2023
Barista
Starbucks
08.2020 - 10.2021
- Cisco Certified Support Technician Networking
- Information Technology Specialist in Networking
Bachelor of Science - Computer And Information Technologies
South Texas College
Associate of Science - Computer Science
South Texas College
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