Britney Ballesteros
Long Beach,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating guests needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Conrad Hotel
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Operations Associate
Sephora USA
12.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Participated in regular inventory counts to maintain accurate stock levels, contributing to better order planning and reduced waste.
- Increased efficiency of restocking processes by closely collaborating with receiving department personnel on merchandise arrivals and placement strategies.
Hostess/Server Shift Leader
Lucilles Smokehouse BBQ
03.2018 - 05.2023
- Greet guests into the restaurant
- Made sure the restaurant was kept clean and organized
- Presented menus to guests promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Arts - Communication Studies
Orange Coast College
Skills
- Ability to work under pressure
- Communication
- Teamwork
- Time Management
- Self Motivation
- Guest Satisfaction
- Customer Assistance
- Product Promotion
- Dining Area Maintenance
- Menu Memorization
Certification
- Social Media Manager Simulation, Stukent - 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Associate
Sephora USA
12.2023 - Current
Server
Conrad Hotel
05.2023 - Current
Hostess/Server Shift Leader
Lucilles Smokehouse BBQ
03.2018 - 05.2023
Associate of Arts - Communication Studies
Orange Coast College
- Social Media Manager Simulation, Stukent - 2022
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