Britney Barber
Mulberry,FL
Summary
Enthusiastic and hard-working hospitality/event professional with a winning attitude and a desire to deliver an exceptional experience, with over 19 years of experience in high-volume venues. Focused on meeting high expectations and raising service standards. Effectively manages costs, budgeting, and auditing procedures to meet corporate objectives. Currently looking to apply these talents to a forward-thinking company that sees its people as assets and encourages developmental growth. Experienced in leading teams, managing inventory, and ensuring compliance with health and safety regulations. Strong communication skills, adept at developing effective relationships with staff and customers to improve overall satisfaction levels. Notable for improving efficiency while maintaining the highest quality of service standards.
Overview
13
13
years of professional experience
Work History
Concessions Manager
Joker Marchant Stadium
Lakeland, FL
01.2024 - Current
- Ensuring that all food safety and sanitation standards are met.
- Managing staff schedules, hiring, and conducting training for new employees.
- Provided customer service support in resolving customer complaints or issues.
- Inspected serving areas for cleanliness, and proper setup.
- Established standards for quality control, portion size, presentation, and taste of menu items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Build a strong team culture.
- Developed and implemented effective procedures for inventory control and stock rotation.
Concessions Administrative Assistant
Amalie Arena/ Delaware North
Tampa , FL
12.2021 - 01.2024
- Assistants and supporting concessions handle day-to-day responsibilities so the management team can focus on more advanced responsibilities.
- Schedule meetings and coordinate staff for daily and event needs.
- Create and maintain systems for tracking data and documents.
- Answer emails, schedule interviews, and assist with event day needs.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sales & Special Event Coordinator
Extravaganza Production Inc.
Tampa, FL
03.2021 - 01.2022
- Design and coordinate events of any size, including VIPs and other sponsors, for 100 to 2,000 guests for every event.
- Build relationships with clients and vendors.
- On-site production management (set-up, management, and breakdown).
- Lead the team and staff to plan and execute top-tier events from inception to completion.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Collaborated with clients to identify their goals and expectations from the event.
Event Planner / Owner
B.L.U.S.H.
Mulberry, FL
02.2012 - 10.2016
- Consistently managed teams of 25, including caterers, A/V technicians, facility managers, and wedding vendors, to ensure seamless events.
- Prospecting at every event to increase results, resulting in a minimum of $20,000 in new revenue.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
- Developed relationships with vendors in order to secure discounts or special offers when possible.
Education
Master - Entrepreneurship
Everglades University
Tampa, FLBachelor of Science - Hospitality Management
Everglades University
Tampa, FLCertified Bridal Consultant -
Penn Foster
Scranton, PASkills
- Decision-making
- Catering coordination
- Time management
- Inventory management
- Cross-functional teamwork
- Front of house management
- Critical thinking
- Adaptability and flexibility
- Coaching and mentoring
- Effective communication
- Project management
References
- Carolyn Reyes, ex-coworker, 727-744-3830
- Jean Hamilton, Director of Student Services, jehamilton@evergladesuniversity.edu
- Shawn Williams, ex-Boss, 863-559-3299
- Courtney Roll, Director of F&B Aimbridge Hospitality, 401-432-1516
Timeline
Concessions Manager
Joker Marchant Stadium
01.2024 - Current
Concessions Administrative Assistant
Amalie Arena/ Delaware North
12.2021 - 01.2024
Sales & Special Event Coordinator
Extravaganza Production Inc.
03.2021 - 01.2022
Event Planner / Owner
B.L.U.S.H.
02.2012 - 10.2016
Master - Entrepreneurship
Everglades University
Bachelor of Science - Hospitality Management
Everglades University
Certified Bridal Consultant -
Penn Foster
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