Britney Bartholomew
Kalamazoo,MI
Summary
Capable Patient Financial Counselor dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Financial Counselor
Bronson Healthcare Group Inc.
01.2023 - Current
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Access Representative
Bronson Methodist Hospital
07.2017 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medication Technician
Nazareth Center
03.2022 - 12.2022
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 60+ residents under long-term care.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
Master of Arts - Health Administration
University of Phoenix
Tempe, AZ05.2026
Bachelor of Science - Human Development And Family Studies
Western Michigan University
Kalamazoo, MI07.2017
Skills
- Medical insurance
- Payment Negotiations
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Patient Registration
- Medical Terminology
- Data entry proficiency
- Attention to Detail
- Patient Confidentiality and Data Security
- Benefits Explanation
- 50 WPM Typing Speed
Timeline
Patient Financial Counselor
Bronson Healthcare Group Inc.
01.2023 - Current
Medication Technician
Nazareth Center
03.2022 - 12.2022
Patient Access Representative
Bronson Methodist Hospital
07.2017 - 01.2023
Master of Arts - Health Administration
University of Phoenix
Bachelor of Science - Human Development And Family Studies
Western Michigan University
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