Britney Bausick
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Tax Representative
Tier 2 Chat expert, TurboTax
Clarkesville, GA
12.2021 - Current
- Determined charges for services requested and arranged for billing
- Referred unresolved customer grievances to designated departments for further investigation
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Analyzed and collected customer information to prepare product or service reports
- Made appropriate account corrections to resolve customer problems
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Navigated multiple computer systems and applications and utilized search tools to find information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
Customer Service Specialist • CSR
Call Insights LLC
Clarkesville, GA
01.2021 - 04.2023
- Adhered to quality and service standards to support operational goals
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers
- Defined problems, collected data, established facts and validated conclusions
- Responded quickly to meet customer needs and resolve problems
- Always provided efficient and courteous service to customers
- Organized and detail-oriented with strong work
- Ethic.
Carhop Server
Sonic Drive
Warner Robins, GA
01.2006 - 10.2015
- Answered guest questions and promoted special products
- Balanced orders on trays weighing over 10 lbs
- And delivered to cars
- Communicated with management and associates to set and exceed sales and customer satisfaction goals
- Provided accurate change and order receipts promptly when processing and completing customers' cash transactions
- Verified consistency in food presentation and quality by inspecting orders prior to delivery.
Education
Associate of Science - Business Administration and Management
Colorado Technical University
08.2023
Spreadsheet Applications, Management Fundamentals, Introduction to Project Management, Accounting, Management of human resources, Organizational behavior principles, Principles of Macroeconomics & Business Law I Professional Development: Introduction to Project management 3.74 -
Skills
- Strategic Planning
- Administrative Support
- Project Management
- File Management
- Billing and Invoicing
- Clear Communication
- Data Entry
- Decision-Making
- Verbal and Written Communication
- Adaptability
Timeline
Tax Representative
Tier 2 Chat expert, TurboTax
12.2021 - Current
Customer Service Specialist • CSR
Call Insights LLC
01.2021 - 04.2023
Carhop Server
Sonic Drive
01.2006 - 10.2015
Associate of Science - Business Administration and Management
Colorado Technical University
Spreadsheet Applications, Management Fundamentals, Introduction to Project Management, Accounting, Management of human resources, Organizational behavior principles, Principles of Macroeconomics & Business Law I Professional Development: Introduction to Project management 3.74 -
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