Britney B. Morgan
Entrepreneur
St. Mary
Summary
To leverage my expertise in Dietetics, nutrition counseling and food service management to improve patient’s health outcomes and contribute to the efficient operation of the dietary department.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Sale Representative
Furniture company
07.2021
- Maintained comprehensive records of all sales transactions ensuring data accuracy for reporting and analysis
- Assisted customers with product selection providing detailed product knowledge to drive sales
Youth Service
Devon Pen primary School
07.2019
- Provided direct support to customers, addressing inquiries and resolving concerns in timely manner
- Organized and maintained accurate filing system for students records and school documents
Sales Representative
Diane’s furniture and more
07.2018
- Distributed promotional materials to raise awareness of products and increase customer engagement
- Manage the organization and filing of sales document and records to ensure accurate checking and Reporting filing
Pharmacist assistant
Annotto Bay Hospital
02.2018
- Collecting patients’ prescription
- Packing pills
- Recruiting/mobilizing officer - filing documents
Brand Advocate
Sagility
11.2024 - Current
- Collaborated with cross-functional teams for successful product launches, ensuring cohesive messaging and branding across all channels.
- Conducted market research to identify emerging trends, adjusting marketing efforts accordingly for continued relevance and appeal.
- Developed comprehensive training materials for new Brand Advocates, ensuring consistent representation of company values and messaging.
- Monitored customer feedback channels and addressed concerns in a timely manner, preserving brand reputation and fostering trust among consumers.
- Strengthened brand loyalty with exceptional customer service skills, providing personalized attention to consumers'' needs and preferences.
Customer Service Representative
Sagility
11.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Pool Lifeguard
Continental Pools
05.2023 - 09.2024
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Housekeeper
Mi
05.2022 - 08.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Line Cook/meal Prep/hostess/busser
Fogle Enterprises INC
05.2022 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Surveyor
Youth Summer Employment Program (YSEP)
08.2021 - 09.2021
- Conducted field surveys and collecting data for research purposes
- Collaborated with teams to ensure accurate and reliable data collection for community project
Community Service
Highgate Police Station
02.2021 - 03.2021
- Managed documents file and ensure the accuracy of records
- Assisted in daily office operations to support administrative efficiency
Education
Bsc. - Dietetics and Nutrition
University of Technology
Skills
- Interpersonal skills
- Time management
- Microsoft Word
- Team-building
Certification
Seven Caribbean Examination Council Certificates, Upon request
Activities
University of Technology Nutrition and Dietetics Society (UTANDS)
Personal Qualifications
Bsc. in Dietetics and Nutrition, 05/24
Timeline
Brand Advocate
Sagility
11.2024 - Current
Customer Service Representative
Sagility
11.2024 - 02.2025
Pool Lifeguard
Continental Pools
05.2023 - 09.2024
Housekeeper
Mi
05.2022 - 08.2022
Line Cook/meal Prep/hostess/busser
Fogle Enterprises INC
05.2022 - 08.2022
Surveyor
Youth Summer Employment Program (YSEP)
08.2021 - 09.2021
Sale Representative
Furniture company
07.2021
Community Service
Highgate Police Station
02.2021 - 03.2021
Youth Service
Devon Pen primary School
07.2019
Sales Representative
Diane’s furniture and more
07.2018
Pharmacist assistant
Annotto Bay Hospital
02.2018
Bsc. - Dietetics and Nutrition
University of Technology
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