Britney Brautigan
Pasadena,MD
Summary
Understanding Senior Property Manager looking to tackle new responsibilities and duties in property management. Over15 years of experience dedicated to providing a consistent and superior level of customer service to no only my community, but also my owners, investors, vendors, and management company. An effective communicator and energetic professional recognized for exceptional ability to learn and execute implementation of new procedures. Extremely detail-oriented, well-organized individual who enjoys leading a team and enhancing individual staff growth potential. With an expertise in contracts, lease negotiations, and vendor service management.
Overview
12
12
years of professional experience
Work History
Senior Property Manager Lease Up Community
Wood Partners
08.2019 - Current
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Collaborated with leasing agents to develop market analysis reports, informing rent pricing decisions and adjustments.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Administered operations to handle needs of more than 600 tenants across 394 property units.
- Prepared The Wexey annual budget, scheduled expenditures and collected monthly rent from tenants.
Property Manager
Wood Partners
01.2017 - 08.2019
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Consistently achieved leasing goal of maintaining 95% or higher occupancy.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Administered operations to handle needs of more than 450 tenants across 249 property units that ranged from garden style, townhomes, and mid-rise buildings.
- Planned special events such as lotteries, dedications and project tours.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated leads for sales and rental properties through cold calls and referrals.
Assistant Property Manager
Wood Partnerts
06.2012 - 01.2017
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
- Processed security deposit refunds.
Education
High School Diploma -
Institute of Notre Dame
Baltimore City, MD06.2006
Skills
- Customer Service
- Excellent scheduling abilities
- Staff Supervision
- Budget management skills
- Tenant relations
- Crisis Management
- Controlling expenses a exceeding projected NOI on quarterly basis
- Team Leadership a Training
- Property Inspections
- Fair Housing Regulations
- Accurate financial reporting preparing monthly narrative and owner reports
Accomplishments
- Mentor to new team members the management company since the inaugural year of 2012.
- Leadership Program Graduate
- Worked with Education department to develop and enhance onboarding program, mentorship program, and the enhancement and education of Kingsley & J. Turner's ORA.
- Delta Associates 2020 & 2021 winner for Best Lease Up Pace for a Baltimore Apartment Community Winner.
- 2020, 2021, & 2022 Manager of the Year Finalist
- 2019 Commitment Award Winner
- 2018 MVP Manager Award Winner
Timeline
Senior Property Manager Lease Up Community
Wood Partners
08.2019 - Current
Property Manager
Wood Partners
01.2017 - 08.2019
Assistant Property Manager
Wood Partnerts
06.2012 - 01.2017
High School Diploma -
Institute of Notre Dame
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