Britney Brown
Port Saint Lucie,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Focus Family Healthcare
09.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Phlebotomist
Wellington Regional Medical Center
04.2021 - 09.2023
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
- Reviewed and processed requisitions for laboratory tests.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Medical Assistant /Laboratory Phlebotomist
Access Health Care Physicians LLC
08.2022 - 05.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
Phlebotomist
Indian River Hospital
04.2021 - 09.2022
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Client Care Coordinator
Treatment Management LLC
01.2019 - 01.2021
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated with colleague's to ensure Clients received the best option possible.
Education
Associate of Science -
Keiser University
Port Saint Lucie, FL12.2025
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2019
Skills
- Medical Testing
- Patient Confidentiality
- Infection Control
- Paperwork Processing
- Venipuncture
- Data Entry
- Recording Data
- Quality Control
- HIPAA
- Diagnostic Testing
- Health Education
- Patient Care
- Ph Testing
- Chemical Solution Preparation
- Skin puncture
- Proper labeling
- Syringe method
- Sample storage
- Order of draw
- Empathy and compassion
- Attention to detail
- Blood Culture
- Customer Service
- Decision-Making
- CPR/AED
- Patient Flow Management
- Medical Terminology
Timeline
Certified Nursing Assistant
Focus Family Healthcare
09.2023 - Current
Medical Assistant /Laboratory Phlebotomist
Access Health Care Physicians LLC
08.2022 - 05.2023
Phlebotomist
Wellington Regional Medical Center
04.2021 - 09.2023
Phlebotomist
Indian River Hospital
04.2021 - 09.2022
Client Care Coordinator
Treatment Management LLC
01.2019 - 01.2021
Associate of Science -
Keiser University
High School Diploma -
Coral Glades High School
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