Britney Brown
Port Saint Lucie,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Focus Family Healthcare
West Palm Beach, FL
09.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Phlebotomist
Wellington Regional Medical Center
Wellington, FL
04.2021 - 09.2023
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
- Reviewed and processed requisitions for laboratory tests.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Medical Assistant /Laboratory Phlebotomist
Access Health Care Physicians LLC
Stuart, FL
08.2022 - 05.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
Phlebotomist
Indian River Hospital
Vero Beach, FL
04.2021 - 09.2022
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Client Care Coordinator
Treatment Management LLC
Stuart,FL
01.2019 - 01.2021
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated with colleague's to ensure Clients received the best option possible.
Education
Associate of Science -
Keiser University
Port Saint Lucie, FL12.2025
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2019
Skills
- Medical Testing
- Patient Confidentiality
- Infection Control
- Paperwork Processing
- Venipuncture
- Data Entry
- Recording Data
- Quality Control
- HIPAA
- Diagnostic Testing
- Health Education
- Patient Care
- Ph Testing
- Chemical Solution Preparation
- Skin puncture
- Proper labeling
- Syringe method
- Sample storage
- Order of draw
- Empathy and compassion
- Attention to detail
- Blood Culture
- Customer Service
- Decision-Making
- CPR/AED
- Patient Flow Management
- Medical Terminology
Timeline
Certified Nursing Assistant
Focus Family Healthcare
09.2023 - Current
Medical Assistant /Laboratory Phlebotomist
Access Health Care Physicians LLC
08.2022 - 05.2023
Phlebotomist
Wellington Regional Medical Center
04.2021 - 09.2023
Phlebotomist
Indian River Hospital
04.2021 - 09.2022
Client Care Coordinator
Treatment Management LLC
01.2019 - 01.2021
Associate of Science -
Keiser University
High School Diploma -
Coral Glades High School