Britney Brown
Quitman,MS
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
9
9
years of professional experience
Work History
Sales Associate
RNR Tire Express
Meridian, Missi
08.2024 - Current
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
Cosmetologist
Self-employeed
Quitman, Miss
10.2019 - Current
- Managed appointments through scheduling software program.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Field Operations Clerk
Pilgrim Construction
Heidelberg, Miss
08.2021 - 03.2022
- Maintained accurate and up-to-date records of field operations activities.
- Performed administrative tasks such as filing, photocopying, faxing, and mailing.
- Managed inventory levels by tracking stock movements and ordering supplies as needed.
- Conducted research on potential vendors to ensure best quality products at competitive prices.
- Coordinated with transportation companies to arrange shipments of materials to remote sites.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
Quality Assurance Specialist
Hol-Mac Corporation
Bay Springs, MS
06.2021 - 08.2021
- Reviewed customer requirements and specifications to ensure products met standards.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Created reports summarizing findings from inspections and tests conducted.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Monitored production operations for conformance to established quality standards.
- Prepared reports to communicate results of quality inspection activities to management.
Lead Cashier
Cavenders Western Store
Pearl, Miss
01.2016 - 01.2019
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Handled escalated customer service issues professionally and courteously.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Education
Cosmetology License - Cosmetology
Mississippi Institute of Aesthetics Nails & Cosmetology
Clinton, MS09-2019
High School Diploma -
Sylva Bay Academy
Bay Springs, MS05-2017
Skills
- Contract Preparation
- Promotional support
- Payment Processing
- Business Development
- Upselling
- Inventory Control
- Client Account Management
- Calm Demeanor
- Excellent people skills
- Verbal/written communication
- Point of sale operation
- Reliable and punctual
- Exceptional customer service
- Time Management
- Outgoing Personality
References
- Kendra Voges 601-420-9666
- Sage Pilgrim 601-466-7927
- Brandy Watson 601-988-8101
Timeline
Sales Associate
RNR Tire Express
08.2024 - Current
Field Operations Clerk
Pilgrim Construction
08.2021 - 03.2022
Quality Assurance Specialist
Hol-Mac Corporation
06.2021 - 08.2021
Cosmetologist
Self-employeed
10.2019 - Current
Lead Cashier
Cavenders Western Store
01.2016 - 01.2019
Cosmetology License - Cosmetology
Mississippi Institute of Aesthetics Nails & Cosmetology
High School Diploma -
Sylva Bay Academy
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