Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Britney Campbell

Ocoee,FL

Summary

High-energy student finalizing Associates degree in Nursing, ready to contribute abilities and further develop acquired skills in a new role. Ambitious Certified Nursing Assistant with extensive patient care experience in medical settings, possessing strong observational and excellent social skills. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture, with documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments.

Overview

8
8
years of professional experience
3
3
Certification

Work History

Retail Supervisor

Vape and Smokes
02.2024 - Current
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Coordinated merchandising displays, signage and sales enablement.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Successfully drove new product lines to increase annual profits by 5%

CNA

Nurses PRN
12.2021 - 01.2024
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Supported needs of 20+ residents under long-term care and shot term care

Behavioral Health Technician

We Level Up
08.2022 - 06.2023
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Prepared and submitted daily behavioral reports to management.

Gym Receptionist

Planet Fitness
07.2021 - 11.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Kept clubhouse clean, neat and well-stocked for use.
  • Sold memberships and personal training sessions to new customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.

Medical Receptionist

Dermatology Associates Of The Palm Beaches
03.2021 - 05.2021
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Answered phone calls and messages for 4 -physicians. Dermatology medical facility, scheduling appointments, and handling patient inquiries.

Medical Receptionist

Skin And Cancer Associates
08.2019 - 03.2021
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office efficiency by handling 40+ callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for over 70 patients.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.

Retail Sales Associate

JCPenney
10.2018 - 07.2019
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered customer questions regarding merchandise and pricing.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier Cook

Burger King
11.2017 - 10.2018
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Reviewed weekly sales circulars and monitored price changes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Trained and assisted new kitchen staff members.
  • Cleaned and organized kitchen areas.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.

Education

Associate Degree in Nursing - Associate of Nursing

Academy of Nursing And Health Occupations
West Palm Beach, FL
2027

Associate of Arts - General Studies

Palm Beach State College
Loxahatchee Groves, FL
2020

High School Diploma -

Inlet Grove Community High School
Riviera Beach, FL
2019

Skills

  • Emotional and Social Support
  • Electronic Recordkeeping
  • Caregiver Relations
  • Medical Terminology
  • Patient Safety Management
  • Time management
  • Customer service
  • Active listening
  • Team player attitude
  • Organizational proficiency

Certification

  • SafeServ certification: Food Handling
  • ProStart 1&2 certification
  • CTE student of the year
  • Mohs Coordinator
  • CNA - Certified Nursing Assistant
  • RMA - Registered Medical Assistant
  • RBT - Registered Behavior Technician

Timeline

Retail Supervisor

Vape and Smokes
02.2024 - Current

Behavioral Health Technician

We Level Up
08.2022 - 06.2023

CNA

Nurses PRN
12.2021 - 01.2024

Gym Receptionist

Planet Fitness
07.2021 - 11.2022

Medical Receptionist

Dermatology Associates Of The Palm Beaches
03.2021 - 05.2021

Medical Receptionist

Skin And Cancer Associates
08.2019 - 03.2021

Retail Sales Associate

JCPenney
10.2018 - 07.2019

Cashier Cook

Burger King
11.2017 - 10.2018

Associate Degree in Nursing - Associate of Nursing

Academy of Nursing And Health Occupations

Associate of Arts - General Studies

Palm Beach State College

High School Diploma -

Inlet Grove Community High School

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