Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITNEY CARR

Richmond,VA

Summary

Support services professional prepared to excel in coordinating and streamlining departmental functions. Proven track record in enhancing operational efficiency, managing resources, and facilitating seamless communication. Strong focus on team collaboration, reliability, and adaptability, complemented by skills in conflict resolution, data management, and process improvement. Known for results-driven approach and ability to thrive in dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Student Support Services Coordinator

Hanover County Public Schools
07.2024 - Current
  • Developed innovative solutions to address unique challenges faced by students, delivering tailored support services aligned with their specific needs.
  • Maintained detailed records of student and family interactions, enabling accurate tracking of recurring issues and areas requiring improvement.
  • Implemented new procedures for tracking and reporting key performance indicators, driving continuous improvement efforts.
  • Championed adoption of new technologies to streamline workflow processes, increasing efficiency across our department.

School Counseling Director

Hanover County Online School
07.2021 - 06.2024
  • Used data from needs assessments and universal screeners to identify students' social/emotional, and academic needs, and provide compassionate assistance, guidance, and student-centered interventions through individual counseling sessions, small group counseling sessions, and whole group classroom guidance lessons for grades 4-12
  • Collaborated with college/career counselor to assess potential college and career/work opportunities for individual students
  • Coordinated and participated in team meetings regarding advisory council, resources such as backpack program, safe spaces for families dealing abuse/neglect, 504s, IEPs, truancy, student classroom performance, and crisis management
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

School Counselor

Liberty Middle School
01.2016 - 07.2021
  • Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
  • Implemented data-driven strategies to identify areas of need within the school population, leading to targeted interventions and support services.
  • Developed and maintained comprehensive student records, ensuring confidentiality and accurate tracking of student progress and interventions.
  • Facilitated parent engagement through regular communication, approximately 30 incoming calls, emails, and faxes per day.
  • Increased awareness of post-secondary options by organizing college and career readiness workshops and events.

Education

Master of Arts - Counseling with concentration in School Counseling

University of North Carolina At Charlotte
Charlotte, NC
12.2015

Bachelor of Science - Criminal Justice with minor in Psychology

Virginia Commonwealth University
Richmond, VA
05.2012

Skills

  • Strong Organization
  • Workload balancing
  • Client satisfaction
  • Crisis Management
  • Remote Support
  • Verbal and written communication
  • People Management
  • Student Advocacy
  • Individual and family support

Certification

  • National Certified Counselor
  • PreK-12 Pupil Personnel Services License in Virginia and North Carolina

Timeline

Student Support Services Coordinator

Hanover County Public Schools
07.2024 - Current

School Counseling Director

Hanover County Online School
07.2021 - 06.2024

School Counselor

Liberty Middle School
01.2016 - 07.2021

Master of Arts - Counseling with concentration in School Counseling

University of North Carolina At Charlotte

Bachelor of Science - Criminal Justice with minor in Psychology

Virginia Commonwealth University

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BRITNEY CARR