Britney Caudle
Youngsville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Green Hill Manor
Louisburg , NC
03.2021 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Checked rental eligibility by following company's verification process.
- Updated tenant and unit information to keep current in housing database.
- Oversaw daily operations, maintenance and administration of various properties.
- Checked common areas regularly to keep neat, clean and free of debris.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Escalated critical issues to property manager to promote immediate resolution.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Assisted property manager in leasing and marketing activities.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
PCA
Spring Arbor Assisted Living
Rocky Mount, NC
03.2020 - 03.2021
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Monitored, measured and documented patients' vital signs in EMR system.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Kept instruments and equipment clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Restocked unit frequently with necessary medical supplies.
Office Assistant
Ford Atlantic Fastener
Pine Brook, NJ
05.2018 - 09.2019
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Collected and coded various documents to prepare for filing, storage and processing.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
Some College (No Degree) - Lab Animal Science
A&t University
Greensboro, NCSkills
- Policy Enforcement
- Business Processes and Procedures
- Vacant Unit Monitoring
- Grounds and Facility Inspection
- Staff Coordination
- Local and State Laws
- Maintenance Oversight
- Complaints Investigation
- Disturbance Handling
- Vacancy Marketing
- Repair Planning
- Decision Making
- Client Relations
- Property Showing
- Microsoft Office
- Relationship building and rapport
- Training and mentoring
References
References available upon request.
Timeline
Assistant Property Manager
Green Hill Manor
03.2021 - Current
PCA
Spring Arbor Assisted Living
03.2020 - 03.2021
Office Assistant
Ford Atlantic Fastener
05.2018 - 09.2019
Some College (No Degree) - Lab Animal Science
A&t University
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