Britney Chambers
Summary
I am a hardworking, highly motivated professional that is eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and company objectives. As a future employee,I am resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. My excellent communication, interpersonal, and organizational skills will be utilized to complete tasks . With my reliability, good work ethics and the ability to quickly adapt to new tasks and environments,I will be a great fit for the company.
Overview
2
2
years of professional experience
Work History
Night Auditor
SpringHill Suites
09.2024 - Current
- Ensured all paperwork was completed correctly before closing out shift
- Provided exceptional hospitality services to ensure a pleasant stay for all guests
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports
- Audited daily guest ledger of hotel to verify and balance entries
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly
- Posted room charges and room taxes to guest accounts for payment
- Organized and detail-oriented with strong multitasking skills
- Correctly closed out guest accounts and processed all payment transactions according to policy
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance
Front End Associate
Stop and Shop
10.2023 - 03.2024
- Analyzed customer feedback data to identify areas of improvement in user experience design
- Attended training to refresh on current procedures and learn process improvements
- Collaborated with back-end developers to troubleshoot and resolve integration problems
- Uphold company policies regarding sales procedures, returns, and cash handling procedures
- Worked effectively with colleagues to achieve team goals and maintain store efficiency
- Greeted customers warmly and provided exceptional service throughout shopping experience
- Contributed to positive, welcoming environment for all customers
- Reported potential security concerns to supervisors promptly
- Assisted customers in locating merchandise, answering questions, and resolving concerns efficiently
- Communicated clearly with team members to facilitate customer service and store operations
- Greeted customers and ascertained what each customer wanted and needed
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
Front Desk Agent
Homewood Suites
02.2023 - 10.2023
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Greeted customers upon arrival and provided assistance with check-in
- Interacted kindly with guests, offering assistance and support
- Resolved guest issues with creative solutions, escalating major concerns to management
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
- Used computer and database systems to verify information, process purchases and make notes
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Performed various administrative duties such as filing documents, updating databases
- Processed customer payments accurately and efficiently using Point of Sale system
- Answered customer questions about transportation, restaurants and entertainment
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
- Conducted regular audits of front desk operations to ensure accuracy and efficiency
- Developed positive working relationships with colleagues across departments
- Proficient with MS Office Suite and other computer software programs
- Tracked lost and found items ensuring proper documentation was completed when necessary
- Generated reports on occupancy rates for review by management staff
- Maintained compliance with company policies and procedures
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Analyzed data to identify trends in customer feedback and suggest process improvements accordingly
Education
Bachelor of Science (B.S.) - Business Administration/Human Resource Management
Columbia Southern University
Orange Beach, Alabama01.2024
Master of Science - Business Administration/Human Resource Management
Columbia Southern University
05.2009
Master of Science - Business Administration/Human Resource Management
Columbia Southern University
Orange Beach, ALSkills
- Relationship Building
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Customer Service
- Honest and Dependable
- Problem-solving abilities
- Effective Communication
- Resolving issues
References
References available upon request
Timeline
Night Auditor
SpringHill Suites
09.2024 - Current
Front End Associate
Stop and Shop
10.2023 - 03.2024
Front Desk Agent
Homewood Suites
02.2023 - 10.2023
Bachelor of Science (B.S.) - Business Administration/Human Resource Management
Columbia Southern University
Master of Science - Business Administration/Human Resource Management
Columbia Southern University
Master of Science - Business Administration/Human Resource Management
Columbia Southern University
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