Summary
Overview
Work History
Education
Skills
Southwest 2024 Quarter 2 Employee recognition
Timeline
Generic

Britney Crisp

St Louis,MO

Summary

Adept at navigating high-stress environments, problem-solving and customer service skills at Southwest Airlines, ensuring passenger satisfaction even in challenging situations. My experience spans from resolving travel issues to upselling services, significantly enhancing customer experiences and team performance. Skilled in payment processing and active listening, I excel in fast-paced settings, consistently exceeding expectations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
06.2023 - Current
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Address issues related to lost baggage, flight changes, missed connections and other travel related problems.
  • Verify passengers documents, issue boarding passes, and assist passengers with boarding, including those with special needs or request.
  • Exceed passenger expectations by consistency providing exceptional customer service.

Customer Service Representative

Hertz Car Rental
02.2021 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • In-depth knowledge of car rental disclose rates, terms and conditions.
  • Deal with customer enquiries about the availably and cost of vehicles.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Server/Banquet Bartender

The Ritz Carlton Saint Louis
11.2015 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.

Education

Olive Harvey College
Chicago, IL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Follow-up skills
  • FDA regulations
  • Serving experience
  • Hospitality
  • Sales
  • Able to process cash, checks and credit card transaction

Southwest 2024 Quarter 2 Employee recognition

I won employee of the quarter because Im reliable, consistent and a team player. Its my duty to do a great job everyday. I identify and resolve problems with solutions that are beneficial to the company and customer. I make sure I set the standard for living the southwest way!

Timeline

Customer Service Representative

Southwest Airlines
06.2023 - Current

Customer Service Representative

Hertz Car Rental
02.2021 - 05.2023

Server/Banquet Bartender

The Ritz Carlton Saint Louis
11.2015 - 03.2021

Olive Harvey College

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Britney Crisp