Britney Davis
Vernon Hills,Illinois
Summary
"I'm an ambitious and fearless professional who thrives on challenges, always pushing boundaries to achieve success. With unwavering confidence and resourcefulness, I tackle obstacles head-on, finding innovative solutions to complex problems. My supportive nature fosters teamwork and collaboration, empowering others to reach their full potential and driving collective success."
Overview
12
12
years of professional experience
Work History
Project Manager
I.C. Stars
01.2024 - Current
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Technical Service Representative
Fresenius Kabi
11.2022 - 12.2023
- Act as the primary contact for the technical service contact center, supporting the Medical Device business
- Accurate data entry of spare parts orders, service call creation for repairs, field corrective actions, installations, depot repairs and preventive maintenance from customers and internal field personnel
- Create service requests for repair, preventive maintenance, assist, Depot, and non-repair
- Create Installation requests and coordinate hardware installation communication
- Assist in updating Equipment Master Record in reference to ZVInstall, Hardware Forms, Scraps and device transfers
- Support/interact with Technical Assistance, Hotline Team, Plasma Business Unit and other business units as needed
Customer Service Specialist
Robert Half (Northern Trust Bank)
10.2021 - 10.2022
- Responsible for 50-100 inbound calls from clients regarding their accounts
- Assisted customers with account balances, transfers, trust form follow-ups and walked customers through form fill out and FAQ’s
- Acted as a liaison between operation team and client to ensure all issues were resolved and communication was clear and concise in a timely manner
- Computer proficiencies include Microsoft Office Suite, Excel, Access, and FISTA.
Interim Servicing Specialist
Dovenmuehle Mortgage Inc
03.2020 - 09.2021
- Coordinated correspondent loan transfers while managing daily reports to ensure servicing of interim loans
- Report to management of any loan which will be delayed in set up with reason for delay specified in writing
- Reports all client related issues to management during weekly meetings
- Communicate and coordinate with Service Release Analysts on documents to facilitate the retrieval and follow up of loan documents
- Organized and processed multiple projects simultaneously in a timely matter to reach the finish goal by the end of the day.
Case Aide
Camelot Care Center
10.2019 - 02.2020
- Provided screening and referrals to callers and walk in clients
- Assisted child-welfare workers and counselors in the delivery of services to children and families
- Responsible for ensuring that all data is input into the program and funding source databases in a timely fashion
- Provides transportation and supervision of parent-child and sibling visits.
Administrative Assistant
KFORCE Flexible Solutions LLC
07.2018 - 05.2019
- Follow Ups with customers via email about feedback of software
- Engaged with the Customer through an Outreach Program via outbound calling to Wolters Kluwer existing customer base
- Scheduled and Register attendance for Training
- Provided weekly reports regarding the activities assigned via the outreach program
- Referrals to Account Managers for intervention for low or high usage customers
- Created reports in Excel and monitored usage of the Cheetah Platform and determine potential risk retention.
Customer Service Case Reviewer
CVS Health
10.2016 - 07.2018
- Answered a high volume of 100+ inbound and outbound calls daily
- Enter patient information into a Microsoft Excel spreadsheet and upload it into a database system
- Processed infertility cases making sure patients receive their medications in a timely manner.
Customer Service Representative
Xerox Business Services
10.2015 - 09.2016
- Answered a high-volume of inbound and outbound calls daily and transferred to correct department
- Changed customer plans, upgraded devices, and added family members to accounts
- Responsible for troubleshooting IOS and Android devices to see what was wrong with them
- Processed all billing information into a Microsoft Excel spreadsheet into the computer system.
Administrative Specialist
Bright Endeavors
02.2012 - 11.2014
- Ensured all customer orders were complete and filled out in a timely manner
- Prepared all products for shipping and deliveries
- Answered all inbound and outbound calls.
Education
Cisco Academy and Microsoft Academy curriculum -
IT Career Lab, National Able Network
Chicago, IL05.2023
High School Diploma - undefined
Bronzeville Scholastic Institute
Chicago, IL06.2009
Skills
- Power Point
- Microsoft Office
- Microsoft Windows
- Organizational Skills
- Microsoft Excel
- SAP
- Project Management
- Project planning and development
- Agile Methodology
- Customer relations specialist
- Root Cause Analysis
- Compliance Monitoring
Timeline
Project Manager
I.C. Stars
01.2024 - Current
Technical Service Representative
Fresenius Kabi
11.2022 - 12.2023
Customer Service Specialist
Robert Half (Northern Trust Bank)
10.2021 - 10.2022
Interim Servicing Specialist
Dovenmuehle Mortgage Inc
03.2020 - 09.2021
Case Aide
Camelot Care Center
10.2019 - 02.2020
Administrative Assistant
KFORCE Flexible Solutions LLC
07.2018 - 05.2019
Customer Service Case Reviewer
CVS Health
10.2016 - 07.2018
Customer Service Representative
Xerox Business Services
10.2015 - 09.2016
Administrative Specialist
Bright Endeavors
02.2012 - 11.2014
Cisco Academy and Microsoft Academy curriculum -
IT Career Lab, National Able Network
High School Diploma - undefined
Bronzeville Scholastic Institute
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