Britney DeLaPorte
Cape Coral,FL
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Pewter Mug North
Naples, Florida
07.2020 - Current
- Assisted in daily operations and maintained smooth workflow across departments.
- Managed customer service inquiries and complaints in a timely manner.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Ida S. Baker Baker High School
Cape Coral, FL05-2019
Skills
- Operations management
- Customer service
- Performance monitoring
- Employee training
- Employee supervision
- Closing oversight
- Conflict resolution
Timeline
Assistant Manager
The Pewter Mug North
07.2020 - Current
High School Diploma -
Ida S. Baker Baker High School