Britney De La Rosa
Laredo,TX
Summary
Dynamic Vehicle Maintenance Supervisor at Pan American Express with a proven track record in staff training and development. Recognized for minimizing repair costs through effective warranty management while ensuring compliance with environmental standards. Adept at multitasking and fostering teamwork, consistently enhancing operational efficiency and service quality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Vehicle Maintenance Supervisor
Pan American Express
01.2023 - Current
- Conducted regular performance evaluations for mechanics, identifying areas for improvement as well as recognizing outstanding achievements.
- Minimized repair costs through diligent monitoring of warranty claims and reimbursements.
- Liaised with government agencies regarding compliance requirements, ensuring adherence to environmental standards.
- Ensured accurate record-keeping, maintaining detailed documentation of all vehicle repairs and services performed.
- Created and maintained daily and weekly reports for upper management.
Server
Applebee's
10.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
Dollar Tree
10.2020 - 02.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
United South High School
Laredo, TX05-2019
Skills
- Staff training and development
- Scheduling and coordination
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Self motivation
Languages
English
Spanish
Timeline
Vehicle Maintenance Supervisor
Pan American Express
01.2023 - Current
Server
Applebee's
10.2020 - 12.2020
Customer Service Representative
Dollar Tree
10.2020 - 02.2022
High School Diploma -
United South High School
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