Britney DiArenzo
Las Vegas,NV
Summary
I have over eight years of experience in the customer service industry. I effectively promote a positive attitude and can be productive in any environment. I am known for delivering excellent service to clients. My organizational skills are exceptional, and I am skilled at setting priorities. I possess strong interpersonal and communication skills and am fluent in English. Additionally, I am committed, and visionary, and I demonstrate leadership qualities. As a quick learner, I am eager to get involved and contribute. I thrive in dynamic situations and enjoy helping wherever I am needed.
Overview
17
17
years of professional experience
Work History
Personal Assistant
SELF EMPLOYMENT
12.2019 - Current
- Promoted emotional health by fostering strong relationships and offering compassionate companionship.
- Improved client quality of life by providing personalized assistance with daily tasks and activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Office Assistant
Synergy Fine Wines
03.2016 - 06.2027
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Captioning Agent
CaptionCall
08.2020 - 05.2021
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
- Promoted a positive work environment by actively participating in team meetings and fostering open communication among colleagues.
- Supported team members during peak call times, ensuring all clients received prompt and efficient service.
- Optimized workflow efficiency through regular documentation updates, creating clear guidelines for other Captioning Agents to follow.
Adoption Kennel Technician
SPCA Of Brevard
03.2019 - 08.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
Pantry Cook
Gordon Ramsay Burger
12.2015 - 08.2017
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
- Participated in staff training sessions to continually improve skills and knowledge in pantry cooking methods.
- Received positive feedback from guests on dish presentation and taste, reflecting attention to detail and culinary skills.
Brand Ambassador
Integrated Beverage Group
10.2015 - 01.2017
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
Food Server
Dave and Buster
06.2015 - 10.2016
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Chef
Primrose Preschool
03.2015 - 08.2015
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Cook Helper
Gordon Ramsay Steak
03.2013 - 06.2015
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
- Supported a clean and organized working environment by maintaining cleanliness of utensils, equipment, and workstations.
Pizza Maker
Broadway Pizza And Grill
06.2010 - 05.2013
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Kitchen Pantry Supervisor
Sugar Factory
02.2011 - 03.2013
- Managed vendor relationships to ensure timely deliveries and high-quality products at competitive prices.
- Maintained a clean and sanitary work environment, contributing to a successful health inspection rating.
- Mentored new employees, providing guidance on best practices in pantry management and food preparation techniques.
- Cultivated a positive working atmosphere among team members by promoting open communication channels and encouraging collaboration towards common goals.
- Supervised pantry staff, ensuring consistent quality and adherence to safety guidelines including prepared paperwork for the daily operations such as preparation lists, temperature logs, etc.
Education
High School Diploma -
South East Career Technical Academy
05-2013
Major Culinary Arts -
South East Career Technical Academy
05-2013
Skills
Organization
Word
Excellent Communication Skills
Very Quick Learner
Culinary Arts Certificate
Basic Graphic Design
Willing to Get Involved
Leadership
Timeline
Captioning Agent
CaptionCall
08.2020 - 05.2021
Personal Assistant
SELF EMPLOYMENT
12.2019 - Current
Adoption Kennel Technician
SPCA Of Brevard
03.2019 - 08.2019
Office Assistant
Synergy Fine Wines
03.2016 - 06.2027
Pantry Cook
Gordon Ramsay Burger
12.2015 - 08.2017
Brand Ambassador
Integrated Beverage Group
10.2015 - 01.2017
Food Server
Dave and Buster
06.2015 - 10.2016
Chef
Primrose Preschool
03.2015 - 08.2015
Cook Helper
Gordon Ramsay Steak
03.2013 - 06.2015
Kitchen Pantry Supervisor
Sugar Factory
02.2011 - 03.2013
Pizza Maker
Broadway Pizza And Grill
06.2010 - 05.2013
High School Diploma -
South East Career Technical Academy
Major Culinary Arts -
South East Career Technical Academy
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