Britney Dixon

• Delivered comprehensive nursing care to high-acuity PCU patients with complex medical conditions

• Coordinated care with physicians, case managers, social workers, and ancillary services to ensure continuity of care

• Performed detailed chart review and clinical documentation using Epic and Cerner to support care planning and compliance

• Provided patient and family education on diagnoses, medications, treatment plans, and post-discharge instructions

Telehealth Nursing Support | 1 Year

• Conducted patient communication and follow-up via phone and virtual platforms

• Provided education, triage support, and care reinforcement

• Accurately documented encounters within EMR systems

• Supported continuity of care through timely communication and patient engagement

• Assisted with discharge planning , identifying barriers to care and coordinating follow-up needs

• Communicated effectively with patients and families via in-person and phone-based interactions, supporting remote/telehealth workflows

• Maintained compliance with HIPAA, quality, and safety standards

• Supported nursing staff in the care of acutely ill hospitalized patients

• Assisted with patient monitoring, documentation, and reporting of clinical changes to licensed providers

• Collaborated closely with RNs and interdisciplinary teams to support safe and efficient patient care

• Reinforced patient education related to mobility, safety, and basic care needs

• Developed strong communication, time management, and prioritization skills in a fast-paced environment

• Gained foundational experience in clinical workflows, EMR documentation, and patient-centered care