Britney Druin
Richlands,North Carolina
Summary
Effective Student committed to learning, developing skills in accounting and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies.
Overview
2
2
years of professional experience
Work History
Financial Underwriting Representative
Humana Insurance Company
Lousiville , Kentucky
08.2022 - Current
- Supported review and acceptance or denial of new or renewal business.
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
Maintenance Coordinator
Southern Touch Painting And Maintenance
Jacksonville, North Carolina
09.2020 - 03.2021
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Developed maintenance reports to assess program success and inform operational decisions.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Created work schedules and set up training for 30 employees.
- Established clear procedures for handling repairs and planning maintenance.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Conducted training, licensing and vehicle inspections for new employees.
Salon Director
iTan Sun Spray Spa
Oceanside, CA
01.2017 - 04.2018
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Recruited and hired salon personnel who would bring expertise, enthusiasm and talent to the business.
- Conducted employee performance assessments and provided feedback that would help workers reach their monthly goals.
- Maintained the client waiting area, ensuring that it was always spotless and neat.
- Restocked linen and laundry in all areas of the spa.
- Communicated effectively with management concerning important customer issues.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Maintained a solid knowledge base of all spa and resort products and services.
- Recorded inventory sales into the spa’s weekly income report.
- Inventoried, ordered and stocked salon product line.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Managed all front desk tasks, including the maintenance of client records.
Retail Sales Associate
Bath and Body Works
San Diego, CA
08.2016 - 01.2017
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Welcomed customers into the store and helped them locate items.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Alerted customers to upcoming sales events and promotions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Responded to customer questions and requests in a prompt and efficient manner.
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Fostered a positive work environspect and consideration.ment by consistently treating all employees and customers with re
Education
Bachelor of Science - Accounting
Liberty University
Lynchburg, VA10.2022
Associates in Business Management -
Penn Foster College
Scottsdale, AZ12.2021
High School Diploma - undefined
Patrick Henry High School
San Diego, CA2016
Skills
- Employee coaching
- Customer interaction
- Multi-line phone skills
- Marketing familiarity
- Safety and sanitation training
- Excellent phone etiquette
Timeline
Financial Underwriting Representative
Humana Insurance Company
08.2022 - Current
Maintenance Coordinator
Southern Touch Painting And Maintenance
09.2020 - 03.2021
Salon Director
iTan Sun Spray Spa
01.2017 - 04.2018
Retail Sales Associate
Bath and Body Works
08.2016 - 01.2017
Bachelor of Science - Accounting
Liberty University
Associates in Business Management -
Penn Foster College
High School Diploma - undefined
Patrick Henry High School
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