Britney Dutes
Queens,NY
Summary
Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals. Resilient and proactively meets and exceeds tasks within deadline. Resolves issues using hands-on solutions with deep understanding of successful business practices. Known for dynamic leadership and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director - Children Care Management
Interborough Developmental & Consultation Center
Brooklyn, NY
07.2024 - Current
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Provided guidance to departmental staff in resolving customer complaints.
- Developed and managed a team of 20+ employees to ensure efficient operations of the organization.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Collaborated with other departments to improve interdepartmental communication.
- Maintained close relationships with key stakeholders while managing expectations.
- Developed department performance goals and methods for achieving milestones.
- Generated billing and assessment reports to meet strict deadlines.
- Developed and maintained relationships with external partners and vendors.
- Facilitated team meetings to discuss progress and address challenges.
- Conducted performance evaluations and recommended areas for improvement.
- Provided support in the recruitment and training of new staff members.
- Prepared reports and presentations for executive leadership review.
- Implemented process improvements to increase efficiency and effectiveness.
Psychotherapist
Interborough Developmental & Consultation Center
Brooklyn, NY
10.2023 - Current
- Developed individualized treatment plans for clients, incorporating evidence-based interventions.
- Provided psychotherapy services including cognitive behavioral therapy, trauma-focused therapy, and family systems therapy.
- Assessed client needs by conducting initial intake interviews and administering diagnostic assessments.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Conducted crisis intervention sessions in order to de-escalate situations and provide support for clients in need.
- Educated clients on healthy coping strategies to reduce stress levels and improve overall wellbeing.
- Maintained accurate records of all clinical activities using electronic medical record software.
- Monitored client progress throughout the course of treatment and adjusted therapeutic approaches accordingly.
- Referred clients to external resources for additional support.
- Created client treatment plans based on assessments and goals.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Met with patients and provided diagnoses and consultations.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
- Talked with family members during period when patients could not self-advocate.
- Improved clients' compliance with treatment plans by advising on options and benefits.
- Worked on outside cases by consulting with different doctors, therapists and clinical staff.
- Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Wrote comprehensive goals and patient treatment plans.
Care Manager Supervisor - Health Homes
Interborough Developmental & Consultation Center
Brooklyn, NY
12.2017 - 07.2024
- Conducted performance reviews of care managers, providing feedback and guidance to enhance job satisfaction and productivity.
- Provided mentorship and coaching to staff in order to develop their skillsets and increase efficiency.
- Monitored patient outcomes, identifying areas of improvement in service delivery and developing solutions accordingly.
- Ensured adherence to clinical policies, procedures, regulations, laws, standards, ethical codes of practice and accreditation requirements.
- Created reports on team performance metrics such as average call times, customer satisfaction scores, for management review.
- Reviewed patient complaints about service delivery or personnel issues, resolving conflicts where possible or escalating them when required.
- Scheduled shifts for care managers according to operational needs while taking into account individual preferences where possible.
- Held regular meetings with care managers to discuss progress against goals set out by management.
- Provided leadership support during times of transition or change within the organization.
- Assisted with onboarding new employees by providing orientation sessions regarding company policies and procedures.
- Worked closely with senior management on strategic initiatives related to the overall direction of the department.
- Participated actively in relevant conferences, seminars, workshops related to healthcare delivery models.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Used motivational interviewing to educate, support and motivate change.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
Social Work Intern
Interborough Developmental & Consultation Center
Brooklyn , NY
05.2022 - 04.2023
- Provided individual and group counseling sessions for clients.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Educated clients about available community resources that could benefit them.
- Assisted families with navigating the mental health system by providing information on insurance coverage, access points.
- Maintained contact with guardians or caregivers of minors receiving services from the agency.
- Encouraged healthy lifestyle choices through education about nutrition, physical activity.
- Assessed safety risks within a home environment and provided recommendations for improving safety conditions.
- Attended meetings, training, conferences, and seminars to advance professional knowledge.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Collaborated with community agencies to offer clients additional support.
Care Manager- Children's Health Home
Interborough Developmental & Consultation Center
Brooklyn, NY
12.2017 - 05.2018
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Assisted clients in developing and achieving short-term and long-term goals.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Provided crisis intervention services to clients when necessary.
- Educated family members about patient's condition, treatments and available resources.
- Participated in team meetings with other staff members to discuss case management issues.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Attended court hearings related to guardianship or conservatorship cases involving clients.
- Collaborated with local schools, daycare centers and employers regarding special accommodations for clients' disabilities.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
Reservation Executive
BLS Limousine Service
Astoria, NY
07.2012 - 12.2017
- Maintained detailed records of all bookings and cancellations.
- Handled all customer complaints in a professional manner.
- Processed payments for reservations using credit card terminals or other payment methods.
- Ensured accuracy of customer billing information prior to processing transactions.
- Communicated special requests from guests to relevant departments in order to meet their needs.
- Assisted with group bookings by coordinating room blocks and organizing event details with clients.
- Developed relationships with corporate accounts through regular contact and follow-up calls.
- Performed administrative duties such as filing documents, preparing reports and updating customer databases.
- Collaborated with other departments within the hotel in order to provide an exceptional experience for guests.
- Provided customer service and support to guests, responding to inquiries regarding hotel services, room availability, rates and reservations.
- Analyzed booking patterns in order to identify potential sales opportunities.
- Coordinated transportation arrangements between airport pick-ups and drop-offs and hotel locations.
- Trained new staff members on reservation procedures and policies.
- Prepared end-of-day reports summarizing total bookings for the day.
- Collected, verified and documented customer and reservation details.
- Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
- Converted 65% of calls into confirmed bookings.
Education
Master of Science - Social Work
Fordham University
The Bronx, NY08-2023
Skills
- Strategic Planning
- Data Analysis
- Report Generation
- Risk Analysis
- Meeting facilitation
- Task Delegation
- Creative Direction
- Staff Coordination
- Staff Development
- Staff Management
- Recruitment and hiring
- Crisis Management
- Employee Relations
- Google Drive
- Negotiation
- Operations Management
- Economic development
Affiliations
- I actively garden and paint in my past time to ensure self care. I also actively utilize exercise to maintain physical and mental wellness.
Languages
English
Native/ Bilingual
Accomplishments
- I have received letters of acknowledgement for resolving of critical case with children of developmental disability.
- I have successfully transitioned critical patients to higher levels of care within state regulations ensuring the youth's continued safety.
- I have also received award for Employee of the Month as well.
- I've earned a leadership role of Care Manager Supervisor after a year within the field followed by another promotion to Assistant Director.
Certification
- I am currently a Licensed Master Social Worker (Licensure number 124555-01)
- Valid Driver's Licensure
References
References available upon request.
Timeline
Assistant Director - Children Care Management
Interborough Developmental & Consultation Center
07.2024 - Current
Psychotherapist
Interborough Developmental & Consultation Center
10.2023 - Current
Social Work Intern
Interborough Developmental & Consultation Center
05.2022 - 04.2023
Care Manager Supervisor - Health Homes
Interborough Developmental & Consultation Center
12.2017 - 07.2024
Care Manager- Children's Health Home
Interborough Developmental & Consultation Center
12.2017 - 05.2018
Reservation Executive
BLS Limousine Service
07.2012 - 12.2017
- I am currently a Licensed Master Social Worker (Licensure number 124555-01)
- Valid Driver's Licensure
Master of Science - Social Work
Fordham University
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