Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Elmore

Denver,CO

Summary

Dynamic professional with extensive experience in customer service and office administration at InnovAge. Proven track record in enhancing client relations and streamlining operations through effective communication and problem-solving skills. Expertise in managing confidential information and ensuring compliance while delivering exceptional support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

InnovAge
Denver, CO
04.2025 - Current
  • Managed front desk operations and welcomed clients, vendors, and visitors to facility.
  • Coordinated client appointment scheduling and confirmed attendance effectively.
  • Handled incoming calls, directing them to appropriate departments promptly.
  • Maintained organized filing system for confidential client information per HIPAA regulations.
  • Performed data entry tasks accurately, updating records and client information.
  • Ensured cleanliness of reception area to create positive first impressions.
  • Communicated with healthcare professionals to relay essential information promptly.
  • Provided administrative support by preparing meeting rooms and managing office supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments and meetings for management team.
  • Assisted with special projects assigned by management when required.
  • Responded to inquiries from internal staff members regarding office operations.
  • Verified visitors' identification cards before allowing access to the building.
  • Used company badging system to create badges for new employees and visitors.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Front Desk Agent

Aloft by Marriott
Denver, CO
04.2024 - Current
  • Providing a warm and professional welcome to all guests.
  • Answering guest questions and providing information about the hotel, amenities, services, and local attractions.
  • Processing guest requests, such as wake-up calls, live chats and concierge assistance.
  • Addressing and resolving guest complaints and concerns in a timely and professional manner.
  • Staying informed about hotel policies, procedures, and special offerings.
  • Generating and reviewing daily reports on arrivals, departures, and other relevant data.
  • Verifying and adjusting guest billing as needed.
  • Counting bank at the beginning and end of shift, and balancing receipts.
  • Coordinating with housekeeping to ensure rooms are ready for check-in.
  • Sales and service experience.
  • Possessing excellent written, verbal, and interpersonal communications. skills.

Head Baker

Baked By Britney
Orlando, FL
12.2015 - Current
  • Developing and planning recipes.
  • Overseeing the daily production of bread and other baked confections.
  • Deep understanding of baking techniques.
  • Ensuring the highest quality of baked goods.
  • Maintaining a clean and efficient kitchen.
  • Meeting production targets.
  • Inventory management and cost control.
  • Ensuring compliance with local and federal health and safety regulations.

Chef de Partie

EPSN Wide World of Sports
Orlando, FL
12.2015 - 04.2016
  • Prepare dishes from scratch for a variety of locations through the theme park while encompassing a diverse offering of cuisines.
  • Work cleanly and safely within culinary and food preparation areas.
  • Follow recipes and an understanding of recipe conversion.

Education

College Degree - Culinary Operations

Eastern Florida State College
Cocoa, FL
01.2015

High school diploma -

Astronaut High School
Titusville, FL

Skills

  • Customer service and support
  • Office administration
  • Data entry and management
  • Leadership and supervision
  • Culinary expertise
  • Computer proficiency
  • Cash handling skills
  • Electronic record keeping
  • Problem solving
  • Confidentiality compliance
  • Front desk management
  • Time management
  • Administrative support
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Multi-line telephone operation
  • Positive and professional
  • Customer and client relations
  • Verbal and written communication
  • Clerical support
  • Mail handling
  • Call redirection
  • Calm demeanor

Certification

Food Handler Certification

Timeline

Receptionist

InnovAge
04.2025 - Current

Front Desk Agent

Aloft by Marriott
04.2024 - Current

Head Baker

Baked By Britney
12.2015 - Current

Chef de Partie

EPSN Wide World of Sports
12.2015 - 04.2016

College Degree - Culinary Operations

Eastern Florida State College

High school diploma -

Astronaut High School

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