Britney Evans
National Delivery Solutions
9
years of professional experience
Dedicated and results-driven customer service and operations professional with 9+ years of experience in customer relations, logistics, team leadership, and operational management. Proven ability to resolve complex issues, improve customer satisfaction, manage high-performing teams, and coordinate daily operations in fast-paced environments. Skilled in CRM systems, workforce management, process improvement, payroll, reporting, and client relations. Recognized for strong communication, problem-solving, and leadership abilities.
Work History
Logistics Manager
2 Years- Oversee the daily operations and logistics of automobile parts delivery.
- Manage 50+ independent contractors across multiple delivery zones.
- Train and onboard new contractors, ensuring full compliance with company policies.
- Maintain delivery schedules, logs, and pre-trip inspection reports.
- Resolve service complaints and ensure high levels of client satisfaction.
- Handle returns, credits, and documentation with warehouse and parts personnel.
- Process weekly payroll and generate operational reports for regional leadership.
Customer Service Representative
3 Years 1 Month- Serve as the first point of contact for Toyota customers, handling inquiries regarding vehicles, warranties, financing, and service options.
- Deliver high-quality support via phone, email, and in-person interactions, maintaining a customer satisfaction rating of 90% or higher.
- Assist customers with scheduling service appointments, explaining repair details, and providing accurate cost estimates.
- Manage customer accounts using SAP CRM, ensuring accurate documentation of service history and communication records.
- Collaborate with sales and service departments to resolve escalated issues, resulting in improved customer retention.
- Recognized for consistently exceeding monthly customer service goals, including response times and resolution rates.
Lead Driver
3 Years 9 Months- Directed inbound and outbound logistics operations.
- Led a team of 30–50 hourly associates, focusing on performance and productivity.
- Developed and executed staffing and labor plans in coordination with operations managers.
- Analyzed productivity metrics to ensure compliance with time, accuracy, and quality goals.
Education
Associate of Science
Skills
Logistics & Supply Chain Coordination
Route Optimization
Contractor & Team Training
Process Improvement
Time Management
Problem Solving
Effective Communication
Multi-tasking
Customer Service
Payroll & Reporting
Timeline
Logistics Manager
National Delivery Solutions
07.2023 - 07.2025Read More
Customer Service Representative
Toyota
06.2020 - 07.2023Read More
Lead Driver
Black Nile Logistics
09.2016 - 06.2020Read More
Louisiana State University
Associate of Science
Read More