Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Fairley

Greenville ,MS

Summary

Detail-oriented professional with proven expertise in data entry and customer service, honed at Bwp Communications and FlexJobs. Demonstrated strong problem-solving abilities and exceptional accuracy in data management, ensuring high-quality results. Recognized for maintaining confidentiality and fostering customer loyalty through effective communication and empathy.

Overview

10
10
years of professional experience

Work History

Order Selector

Dollar General Distribution Center
04.2019 - Current
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.

Data Entry Clerk

Bwp Communications
06.2023 - 04.2025
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Customer Service Representative

FlexJobs
03.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Work From Home Agent

Health IQ
02.2020 - 05.2022
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.

Kitchen Manager

Lost Pizza
02.2015 - 05.2019
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Directed cooks in meal preparation and confirmed accuracy in production.

Education

Gentry High School
Indianola, MS
05.2017

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Data accuracy
  • Accuracy and attention to detail
  • Time management
  • Fast typing speed
  • File management
  • Customer Service-oriented
  • Word processing
  • Independent worker
  • Filing and data archiving
  • Data management
  • Problem-solving
  • Office administration
  • Maintains confidentiality
  • Strong problem solver
  • Data processing

Timeline

Data Entry Clerk

Bwp Communications
06.2023 - 04.2025

Customer Service Representative

FlexJobs
03.2021 - 11.2023

Work From Home Agent

Health IQ
02.2020 - 05.2022

Order Selector

Dollar General Distribution Center
04.2019 - Current

Kitchen Manager

Lost Pizza
02.2015 - 05.2019

Gentry High School

Similar Profiles

CREATE PROFILE
Britney Fairley