Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Britney Farrell

Jacksonville,FL

Summary

I am a Determined Business Owner with the commitment to excellence with effective collaborating of promoting . I am also accomplished and well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.

I strive for personal growth and the company's overall growth while providing professional customer service and a one call resolution

Overview

13
13
years of professional experience
1
1
Certification

Work History

CEO/Owner

Fabulous Fits
03.2020 - Current
  • Owner of online boutique
  • Keep up with sales and inventory
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Developed high-performance executive team for improved productivity and efficiency.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Expanded market share through successful acquisitions and mergers.

BDC Representative

BDC
06.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Improved brand awareness by developing and implementing targeted social media campaigns.
  • Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
  • Streamlined marketing automation processes, enhancing overall efficiency and effectiveness of digital marketing efforts.

Office Manager

SBC Tree Service
11.2021 - 10.2023
  • Answered calls inbound and outbound.
  • Scheduling estimates as well as entering each estimate in work.
  • Scheduling all jobs, sending invoices and clearing over due balances.
  • Created flyers for promotional purposes.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Manager

The Mansion
01.2017 - 01.2019
  • Managing all schedules for employers, paperwork on all incoming and outgoing cash nightly, collecting all receipts and cash from registers nightly, paying employees per shift, and keeping track of shifts
  • Addressing all issues dealing with employees or customers.

Bartender

Don Juan's Mexican Restaurant
01.2016 - 03.2017
  • Make drinks, clean bar, stock bar, keep customers happy and smiling, opening and closing tabs, working the register, stocking the beer.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Assistant Office Manager

Superior Building Erectors
03.2014 - 08.2016
  • Inbound and outbound calls, emails
  • Filing paperwork and receipts
  • Keeping my work place clean.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Enhanced team productivity with strong leadership, training, and support for all staff members.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.

CSR - Customer Service Representative

General Dynamics
10.2012 - 03.2014
  • Answering inbound calls, assisting customers with any questions or issues they may have
  • Understanding the health care law.

Office Manager

Trim Plus
07.2011 - 01.2012
  • Answering inbound calls and emails
  • Overseen all bids and estimates
  • Managed track of employees schedules and pay
  • Assisting customers with any needs or questions they may have
  • Payroll and filing all paperwork and applications.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

GED - Health And Family Services

University of Phoenix-Online Campus
12.2020

Skills

  • Microsoft Office
  • Type 55 wpm
  • Scheduling Appointments
  • Job Bids
  • Training
  • Scheduling
  • Inventory
  • Payroll
  • Microsoft Word
  • Word
  • Inside Sales
  • Management
  • Business Development
  • Office Management
  • Cold Calling
  • Bartending
  • Succession Planning
  • Corporate Governance
  • Operational Excellence
  • Crisis Management
  • Talent Development
  • Mergers and Acquisitions

Certification

  • AACEA, 12/01/17, 12/01/21
  • TABC

Additional Information

Ability to work in a detail oriented manner Exceptional organization and interpersonal skills Outstanding customer service orientation Proven ability to follow written instructions and specific directions Working knowledge of procedures and standards Conversant with identifying and analyzing problems and finding solutions Profound ability to multi task in a fast paced environment Strong ability to work in a team environment Flexibility in managing schedules Computer:Word, Excel, Power Point, Internet and Email 55 WPM Territory Management Self-Motivation Persuasion Skills Ability to understand and convey complex information Customer Needs Initiative Results Driven Outside Sales Experience Creative Sales Strategies Business to business sales

Timeline

Office Manager

SBC Tree Service
11.2021 - 10.2023

CEO/Owner

Fabulous Fits
03.2020 - Current

BDC Representative

BDC
06.2019 - Current

Manager

The Mansion
01.2017 - 01.2019

Bartender

Don Juan's Mexican Restaurant
01.2016 - 03.2017

Assistant Office Manager

Superior Building Erectors
03.2014 - 08.2016

CSR - Customer Service Representative

General Dynamics
10.2012 - 03.2014

Office Manager

Trim Plus
07.2011 - 01.2012

GED - Health And Family Services

University of Phoenix-Online Campus

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Britney Farrell