Britney Foster
Bronx,New York
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Port Morris 5
- Answer telephone, screen and direct calls; take and deliver messages; provide information to callers; deal with questions from the public and customers; general administrative and clerical support; schedule appointments; maintain appointment diary either manually or electronically; maintain accurate records of patron activity
- Compile and maintain reports and records and occasionally stock shelves, and mark shelves and items; answers questions from and provides information to employees about location of specific equipment when requested; obtains equipment from stockroom and arranges stock on shelves
- Verify information against bills of lading, invoices or orders; affixes shipping labels on packed cartons, identifying shipping information, using stenciling equipment or markers; inserts items into containers; posted identifying information on selected packages; unpack and examine incoming shipments, reject damaged items, record shortages, and corresponds with shipper to rectify damages and shortages
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
CAREGIVER
Daycare Duties
- Assists with bathing or showering, toileting, dressing, eating, drinking, and nutrition; assists with taking and monitoring medicine; assists with tasks that the child may find difficult; assists with everyday tasks such as general hygiene, meal preparation; engaging learning environment for the child and helping with homework
- Accompany child on recreational activities or entertainment venues; assists in the development of new skills or interests leading to community and social involvement; offer emotional and physical support to the child; maintaining up to date communication with parent/guardian; perform lighthouse work and ensuring child safety; discipline child when necessary
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
- Reduced incidents of disruptive behavior by establishing clear expectations and implementing consistent disciplinary measures when necessary.
- Contributed to higher enrollment rates by providing exceptional care for children, resulting in positive word-of-mouth referrals from satisfied parents.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Provided compassionate emotional support for children experiencing stress or anxiety throughout the day, fostering a secure attachment bond between caregiver and child.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
- Organized stimulating sensory-based activities designed to engage all five senses while encouraging cognitive growth among young learners.
- Facilitated language development among children through reading aloud, storytelling, and engaging in age-appropriate conversations throughout the day.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained child-friendly environment with access to outdoor activities.
- Distributed food, napkins, and beverages in preparation for snack time.
- Meticulously sanitized toys and play equipment.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Administrative Aide · Stock · Inventory
Interior Wall Designs
01.2020 - 12.2020
- Project Name: Interior Wall Designs
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
CUSTOMER SERVICE
BJ's Wholesale
05.2020 - 09.2021
- Answer telephone, screen and direct calls; take and deliver messages; provide information to callers; deal with questions from the public and customers; general administrative and clerical support; schedule appointments; maintain appointment diary either manually or electronically; maintain accurate records of patron activity
- Compile and maintain reports and records and occasionally stock shelves, and mark shelves and items; answers questions from and provides information to employees about location of specific equipment when requested; obtains equipment from stockroom and arranges stock on shelves
- Verify information against bills of lading, invoices or orders; affixes shipping labels on packed cartons, identifying shipping information, using stenciling equipment or markers; inserts items into containers; posted identifying information on selected packages; unpack and examine incoming shipments, reject damaged items, record shortages, and corresponds with shipper to rectify damages and shortages
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Provided excellent customer service and provided answers to client questions within set standards.
- Created reporting systems to track customer service performance and improve insight.
- Researched and analyzed data to address operational challenges and customer service issues.
- Analyzed customer feedback and provided solutions to improve customer service.
- Built lasting relationships with clients through outstanding customer service interactions.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Provided exceptional customer service and addressed customer inquiries.
- Promoted company brand and unique offerings through personalized customer service.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Verified and improved quality standards by analyzing customer service metrics.
- Developed and implemented strategies to increase sales and improve customer service.
Cashier
Starbucks
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
Ice Cream Server
SugarHill Creamery
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
Education
High School Diploma -
Edward A. Reynolds West Side High School
03.2024
Skills
- English
- MS Word
- MS PowerPoint
- MS Excel
- Caregiver
- Stock & Inventory
- Written Communication
- Verbal Communication
- Organized
- Eye for Detail
- Reliable
- Customer Service
- Conflict Resolution
- Troubleshooting
- Data Entry
- Appointment Scheduling
Extra Curriculum
- Volunteer Work (Community Service) - Feeding the Homeless, 11/2020
- Volunteer Work (Community Service) - Toy Drive, 12/2019
References
Ms. Tiffany —> Starbucks (646) 406- 7341
Danielle Keane —> Administrative Assistant (845) 642-7845
Languages
English
Full Professional
Additional Information
One fun fact about me ;) As I kid and up until this day I've been obsessed with cash registers! Like I love greeting and getting customers exactly what they have came in the store for!
Timeline
CUSTOMER SERVICE
BJ's Wholesale
05.2020 - 09.2021
Administrative Aide · Stock · Inventory
Interior Wall Designs
01.2020 - 12.2020
ADMINISTRATIVE ASSISTANT
Port Morris 5
CAREGIVER
Daycare Duties
Cashier
Starbucks
Ice Cream Server
SugarHill Creamery
High School Diploma -
Edward A. Reynolds West Side High School
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