Britney Gerald
Washington,USA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Compliance Specialist
Enterprise Residential, LLC
Baltimore, MD
09.2023 - Current
- Resident File Monitoring- monitoring resident files to ensure compliance with the requirements of various affordable programs
- Maintaining Compliance Files- ensuring that onsite teams maintain neat, accurate complete, and organized files for current and former residents
- Guidance to Property Managers- provide guidance to Property Managers to ensure all necessary documentation and verifications required for program compliance are obtained
- Support for Property Operations- assist Regional Managers and AVPs with action plans related to late recertifications, helping to ensure timely compliance
- EIV Reporting- responsible for running monthly and quarterly EIV reports for assigned portfolio
- Training Associates- involved in the training of new or existing associates to meet resident compliance requirements for the community they are assigned to
- Adherence to Fair Housing Act- strictly adheres to the Federal Fair Housing Act and other applicable regulations
- Received inquiries and advised on regulations related to programs.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Responded promptly to inquiries from governmental agencies regarding compliance matters.
- Reviewed records in cases of potential liability and determined compliance actions.
- Provided support to department by assisting with special assignments and projects.
- Assisted in developing strategies for improving overall compliance performance.
- Prepared monthly reports on progress made towards meeting organizational goals around compliance matters.
- Reviewed company policies against best practices to better understand level of compliance.
- Researched industry trends to stay informed about current best practices in the field of compliance.
- Developed and implemented training programs for employees on new or revised laws, regulations, and company policies.
- Participated in meetings between senior leadership teams to discuss any potential violations or concerns about regulatory issues.
- Enforced regulatory policies and procedures across different teams and programs.
- Pursued continuous learning opportunities regarding latest compliance and procedural changes.
- Conducted detailed audits of internal systems and processes to ensure compliance with regulatory standards.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Performed regular compliance audits and presented findings to management.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
- Maintained accurate records of all activities related to compliance monitoring.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Created plans to improve and correct operations in order to stay compliant.
- Checked records for required signatures by closely reviewing documents.
- Conducted due diligence on third-party vendors to ensure compliance with company standards.
Property Manager
Winn Companies
Washington, DC
09.2020 - 09.2023
- Maintain optimum level of occupancy through wait list management and proactive marketing
- Process timely and accurate move-ins, move-outs, and recertifications
- Supervise and assist Assistant Property Manager or Occupancy Specialist with annual and interim recertifications in compliance with Winn Companies guidelines, local, state, and federal regulations
- Approve rental applications for multiple programs following property and agency standards
- Maintain compliance with all state and federal program regulations relating to the property
- Prepare or oversee preparation for audits and inspections
- Ensure property compliance by maintaining the compliance percentage for Low Income Housing Tax Credit, or any other applicable programs
- Ensure the accuracy of HAP requests and TRACS files
- Work with the Winn Companies compliance department to investigate/resolve TRACS errors
- Review monthly and quarterly reports and address discrepancies
- Manage marketing according to the Affirmative Fair Housing Marketing Plan and update as necessary
- Complete the annual utility analysis for submission with the Rent Schedule to HUD
- Ensure the property and grounds are well maintained
- Complete annual or periodic unit inspections and monthly building inspections
- Resolve resident issues and conflicts in a timely manner and in accordance with site guidelines
- Complete the annual owner's certifications required for the affordable programs
- Complete the monthly bond compliance reports and any other periodic reports required by the property's programs
- Completed lease applications and verifications, notifying prospects of results.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Built relationships with service vendors and submitted associated billing statements.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Handled resident complaints and expedited maintenance requests.
Compliance Specialist III
Winn Companies
Washington, DC
09.2019 - 03.2020
- Completing HUD Recertifications
- Completing LIHTC Recertifications
- Overseeing TRAC Transmission
- Maintaining the most up to date with Federal, State and local regulatory programs
- Completing all findings from file audits
- Accepting rental payments
- Collaborated with external parties such as auditors, lawyers, regulators.
- Reviewed company policies against best practices to better understand level of compliance.
- Responded promptly to inquiries from governmental agencies regarding compliance matters.
- Maintained detailed database of compliance data, activities and actions taken.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Ensured effective communication of compliance policies and procedures throughout the organization.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
Assistant Property Manager/Property Manager
Residential One
Temple Hills, MD
06.2019 - 09.2019
- Process applications for new applicants
- Process bills through bill pay system (nexus)
- Complete weekly/ monthly reports on time with little to no errors
- Process Tax Credit Re-certifications
- Complete successful move-in process
- Schedule contractor for turnover vacant
- Complete new lease up for voucher holders
- Draft & send memos/ notices for residents
- Conduct Inspection for current residents
- Inspect vacancies for new prospects
- Process Rental Payment through managements software (Boston Post)
- Process PG HA/agency payments
Assistant Property Manager/ Property Manager
Noble Realty Advisors
Washington, DC
12.2018 - 08.2019
- Monitor rental activity, marketing and advertising plans
- Conducts move-in/move-out inspection
- Process deposit accounting for move-out/send out appropriate security deposit
- Monitor compliance with Fair Housing, state and, program specific laws as they relate to property
- Final approval for all Tax Credit and HUD recertification
- Complete EIV repayment agreements
- Coach and mentor team members to ensure capabilities to perform designated position
- Collects / Process monthly rental payments
- Conducts meetings with delinquent residents (In-house Repayment Agreements)
- Monitor/ direct turnover operations to ensure accuracy
- Work with Regional Mgr to meet owners goals, objectives & expectations
- Conducts/ monitors monthly suit list for delinquent residents
- Represents property in LT&T court, approve repayment agreements (CJP)/ conduct evictions when necessary
- Oversee and resolve escalated resident issues
- Review and final approve all applicants
- Prepare / approve timesheets & payroll adjustments
- Process vendor invoices for payment
- Post DCHA Subsidy payments
- Post agency payments designated account
- Updated tenant and unit information to keep current in housing database.
- Prepared monthly financial reports for review by the property manager.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Kept records of correspondence with residents and tenants.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Assistant Property Manager
Residential One
Washington, DC
08.2018 - 06.2019
- Process HUD Re-certifications
- Process Tax Credit Re-certifications
- Complete move-in from current waitlist
- Complete successful move-in process
- Schedule contractor for turnover vacant
- Complete DCHA/ Rapid Rehousing packets for new move-in
- Draft & send memos/ notices for residents
- Conduct Inspection for current residents
- Inspect vacancies for new prospects
- Proficiently processed Rental Payment through managements software (Boston Post & Yardi)
- Coordinate property Inspection
- Reconcile ledger discrepancies
- Resolve residents complaints
- Eliminated lost of revenue due to vacancies
- Completed special projects as assigned
- Implemented employees career development
- Coordinated community sponsored events
Property Accountant
Horning Brothers Management Company
Washington, DC
08.2015 - 08.2018
- Obtain and process rental payments to each apartment account correctly
- Send out daily reminders of any unpaid rental charges
- Conduct suit list for delinquent residents
- Attend Landlord & Tenant Court as needed
- Conduct all evictions
- Conduct property and unit inspections
- Accept and process rental applications in a timely manner
- LIHTC qualify new applicants
- Assist with LIHTC recertification
- Audit LIHTC resident files
- Lease signing/ Move in new residents
- Complete HUD recertification for residents
- Schedule contractors to turn over vacant apartments
- Processing Move outs/ Deposit accounting
- Invoice and process purchase orders and bills through Nexus
- Partnered DCHA & Rapid Rehousing to decrease vacancy
- Completed DCHA move-in packets
- Scheduled DHCD Repairs
- Partnered with GWUL, ERAP to assist residents with significant balances
- Assisted property managers and regional managers with monthly budget variance analysis and assisted with annual budget preparations and submittal.
- Analyzed and reconciled tenant accounts receivable ledgers.
- Generated monthly financial statements and handled general ledger review, monthly journal entries, balance sheet account reconciliations and P&L account schedules.
- Provided support to other departments within the organization in regards to accounting-related tasks or queries.
- Researched changes in laws to maintain adherence to financial regulations.
- Communicated with on-site and other property managers to complete pre-close and close activities, answered questions and facilitated timely completion of accounting processes.
- Processed month-end closing activities including accruals, allocations, reclassifications.
- Analyzed balance sheets for mistakes and inaccuracies.
- Participated in special projects as needed such as system implementations or process improvements initiatives.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Analyzed and reviewed bad debt reserves with property teams, made adjustments as necessary and analyzed lease commissions and tenant allowances.
- Performed lease administration duties such as rent calculations and arrears tracking.
- Supported efficient accounting operations with high-quality administrative support.
- Responded promptly to inquiries from tenants regarding their accounts payable and receivable status.
- Assisted in the preparation of annual budgets.
- Prepared and processed monthly bank reconciliations.
- Ensured compliance with corporate policies and procedures pertaining to financial operations.
- Generated reports to analyze variances between actual vs. budgeted expenses.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Property Assistant
Horning Brothers
Washington, DC
04.2014 - 08.2015
- Rent vacant apartment homes
- Process rental payments
- Conduct tours of vacant apartments and property
- Property inspection
- Processing HUD recertifications
Assistant Manager
Equity Management
Washington, DC
11.2012 - 04.2013
- Renting vacant apartments
- Posting/paying invoices
- Processing move-outs
- Posting/processing rental payments
- Processing applications
- Conducting suit list for delinquency
Lead Leasing Consultant
Foulger-Pratt Management
Cheverly, MD
10.2011 - 09.2012
- Renting out vacant apartments
- Overseeing the entire application process
- Accepting Rental Payments
- Following up with leads
- Conducting tour of property
- Scheduling of vendors
- Conducting memos and documents for residents
- Processing Applications
Leasing Specialist
Kay Management
Landover, MD
08.2010 - 09.2011
- Renting out vacant apartments
- Following up on leads from Max leases
- Researching/Conducting market surveys
- Processing/Verifying Applications
- Conducting tours of apartment/property
- Weekly inspections of vacant apartments
- Posting Purchase Orders
- Contacts residents based on satisfaction of maintenance request
- Conducting/sending notices to residents
Leasing Consultant
William C Smith
Washington, DC
06.2008 - 03.2010
- Renting out vacant apartments
- Conducting apartment/building inspections
- Received and logged rental payments
- Ordering supplies as need
- Conducting reports
- Conducting advertisement
- Conducting tours of property
- Calculating monthly charges
- Receiving and Posting rental payments
- Scheduling Contractors/Vendors
- Conducting/Sending out notices to residents
Education
High school -
Potomac High School
Oxon Hill, MD05.2008
Skills
- Microsoft Office
- Budgeting
- Accounting
- Operations management
- Property Leasing
- LIHTC
- Organizational Skills
- Office Management
- Relationship management
- Event Planning
- Negotiation
- Contracts
- Fair Housing regulations
- Bookkeeping
- Accounts receivable
- Operating systems
- Yardi
- Account reconciliation
- Supervising experience
- Payroll
- Account Management
- Microsoft Programs
- Document management
- Analysis skills
- General ledger accounting
- Google Docs
- Property Management
- Accounts Payable
- Compliance management
- OneSite
- Section 8
- Project management
- Customer services
- Administrative Experience
- ADP
- Marketing
- Fair Housing Regulations
- SharePoint
- Conflict management
- Market Research
- Management
- Compliance
- Compliance monitoring
- Influencing skills
- Auditing processes
- Information security
- Ethics management
- Reporting skills
- Documentation review
- Paperless environments
- Corrective actions
- Adobe acrobat
- Corrective action plans
- Documentation skills
Certification
- Certified Occupancy Specialist
- Certified Professional of Occupancy
- Driver's license
Timeline
Regional Compliance Specialist
Enterprise Residential, LLC
09.2023 - Current
Property Manager
Winn Companies
09.2020 - 09.2023
Compliance Specialist III
Winn Companies
09.2019 - 03.2020
Assistant Property Manager/Property Manager
Residential One
06.2019 - 09.2019
Assistant Property Manager/ Property Manager
Noble Realty Advisors
12.2018 - 08.2019
Assistant Property Manager
Residential One
08.2018 - 06.2019
Property Accountant
Horning Brothers Management Company
08.2015 - 08.2018
Property Assistant
Horning Brothers
04.2014 - 08.2015
Assistant Manager
Equity Management
11.2012 - 04.2013
Lead Leasing Consultant
Foulger-Pratt Management
10.2011 - 09.2012
Leasing Specialist
Kay Management
08.2010 - 09.2011
Leasing Consultant
William C Smith
06.2008 - 03.2010
High school -
Potomac High School
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