Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Volunteer Work
References
Timeline
Generic

Britney Gilbert

Holden,MO

Summary

Dynamic Program Supervisor with a proven track record at Missouri Mentor Network, enhancing program efficiency and client success. Excelled in support plan management and fostering positive/professional rapport. Achieved significant improvements in client outcomes through innovative policy development and hands-on coaching. Skilled in first-aid and CPR, adept at leading teams to exceed company objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Program Supervisor

Missouri Mentor Network
Lee's Summit, MO
02.2024 - Current
  • Developed, implemented and evaluated program policies and procedures.
  • Coordinated training sessions for staff members.
  • Ensured compliance with all applicable laws, regulations, standards and codes of practice.
  • Monitored budget expenditures in order to maintain fiscal responsibility.
  • Resolved conflicts between staff members in a professional manner.
  • Attended conferences related to program topics or goals.
  • Analyzed data collected from surveys or interviews conducted by staff members.
  • Prepared monthly reports summarizing key metrics related to program activities.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
  • Monitored health of clients, communicated with medical professionals, implemented preventive strategies to limit illness and serious incidents and coordinated documentation across shifts.
  • Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
  • Planned, directed, coordinated and monitored multiple behavioral health services and programs and complied with licensure, certification, accreditation and statutory requirements.
  • Prepared periodic reports, financial statements and records on program activities for management.

Direct Support Professional

Austen Dooley
Liberty, MO
08.2023 - 02.2024
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Tracked and reported clients' progress based on observations and conversations.
  • Transported clients to doctor's appointments and errands.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Helped clients get in and out of beds and wheelchairs.

Assistant Manager

Abilities LLC
Warrensburg, MO
09.2021 - 07.2023
  • Provided direct supervision to residential staff, ensuring that all program protocols and guidelines were followed.
  • Assessed client needs and developed individualized service plans to ensure positive outcomes.
  • Maintained accurate records of client progress, including daily logs, incident reports, and monthly summaries.
  • Participated in training activities to stay current on best practices in the field.
  • Provided crisis intervention services as needed.
  • Evaluated client performance against established goals on a regular basis.
  • Assisted in identifying community resources available for clients upon discharge from the program.
  • Performed administrative tasks such as scheduling appointments, maintaining files, completing paperwork.
  • Helped residents receive recommended services, physical therapy and speech therapy.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.

Education

GED -

Rolla High School
Rolla, MO
06-2020

Associate of Applied Science - Practical Nursing

Metropolitan Community College
Kansas City, MO

Skills

  • Positive/Professional rapport
  • First-aid and CPR
  • Support plan management
  • Charting and documentation
  • Community integration support
  • L1MA Certification

Affiliations

  • Active College Student
  • Book Club member

Accomplishments

  • Manager of the month
  • Employee of Month

Certification

  • CPR and First Aid
  • L1MA
  • Tools

Languages

American Sign Language
Limited

Volunteer Work

  • I volunteer on the first saturday every month with the, "Out Reach" program. We provide, meals, hygiene and medical assistant for the homeless once a month.

References

References available upon request.

Timeline

Program Supervisor

Missouri Mentor Network
02.2024 - Current

Direct Support Professional

Austen Dooley
08.2023 - 02.2024

Assistant Manager

Abilities LLC
09.2021 - 07.2023
  • CPR and First Aid
  • L1MA
  • Tools

GED -

Rolla High School

Associate of Applied Science - Practical Nursing

Metropolitan Community College
Britney Gilbert