Britney Glatthaar
League City,TX
Summary
Proactive administrative professional with 7+ years of experience in executive support, office management, and event coordination. Seeking to leverage expertise to contribute effectively in an administrative role.
Overview
11
11
years of professional experience
Work History
Executive Assistant/Office Manager/Receptionist
IES Holdings, Inc.
Houston, TX
09.2019 - Current
- Provide administrative support to the executive leadership team
- Manage complex calendars for executives in different locations, schedule meetings, and coordinate travel arrangements
- Prepare and edit correspondence, presentations, reports, and other documents
- Handle electronic expense reimbursement tasks
- Act as a liaison between executives, employees, and external stakeholders
- Interact directly with the Board of Directors on various administrative tasks
- Support special projects and initiatives
- Coordinate board meetings, executive meetings, and other high-level engagements
- Handle office management including mail, supplies, and facilities
Guest Services
Innovations the Salon & Spa
Merrimack, NH
05.2018 - 12.2018
- Greet clients
- Manage the appointment book
- Answer phone calls, address inquiries, and provide information about services and pricing
- Upsell salon products and services
- Maintain accurate client records, send appointment reminders, and follow up with clients as needed
- Handle cash and card transactions
- Manage inventory of salon products, process deliveries, and maintain client files
Accounting Assistant
Exeter Subaru
Stratham, NH
08.2017 - 11.2017
- Inputting sales, service, and parts transactions into the dealership's accounting software, including customer information, vehicle details, and payment data
- Matching daily cash receipts to bank statements and reconciling discrepancies
- Processing vendor invoices, verifying accuracy, and ensuring timely payments
- Receiving cash payments from customers, preparing daily deposits, and balancing cash drawers
- Verifying information on sales contracts and entering relevant data into the accounting system
- Assisting with inventory tracking for vehicles, parts, and supplies
- Maintaining accurate financial records, including customer files, invoices, and supporting documents
Customer Service Representative
Evolve Salon Systems
Manchester, NH
02.2016 - 08.2017
- Answer phone calls and emails from professional beauty clients regarding product information, pricing, availability, and order status
- Address customer concerns and complaints promptly and professionally, finding solutions to resolve issues
- Process wholesale orders, including verifying product details, quantities, and shipping addresses
- Manage backorders and notify customers of any potential delays
- Coordinate with warehouse staff to ensure timely order fulfillment
- Maintain customer accounts by updating information and tracking purchase history
- Receiving cash payments from customers, preparing daily deposits, and balancing cash drawers
Store Manager/Assistant Store Manager
Skechers
Merrimack & Nashua, NH
04.2015 - 11.2015
- Recruiting, hiring, training, supervising, and evaluating employees to ensure optimal performance and customer service
- Setting sales targets, monitoring sales performance, implementing strategies to boost sales, and maximizing profitability
- Managing stock levels, ordering new merchandise, preventing stock shortages, and optimizing inventory turnover
- Setting customer service standards, resolving customer complaints, ensuring staff are trained to provide excellent service
- Designing store displays, implementing promotional signage, and maintaining a visually appealing store environment
- Overseeing daily store operations, ensuring compliance with company policies and procedures, addressing operational issues
Assistant Store Manager
The Walking Company
Salem, NH
10.2014 - 04.2015
- Supervising staff, managing inventory, assisting customers, ensuring sales goals are met, and taking charge when the manager is absent
Customer Care Representative / Call Center Concierge
Circles Call Center
Chelmsford, MA
08.2014 - 10.2014
- Answering questions about products, services, policies, pricing, and company procedures
- Troubleshooting problems, addressing complaints, and finding solutions to customer concerns
- Scheduling services, appointments, or deliveries based on customer requests
- Directing customers to the relevant department or specialist when necessary
- Ensuring customer inquiries are fully addressed and providing updates on any pending issues
- Updating customer information and tracking interactions
Education
Cosmetology License -
Empire Beauty School
08.2011
Skills
- Executive Support
- Office Management
- Event Planning
- Coordination
- Travel Management
- Expense Management
- Document Preparation
- Document Management
- Customer Relations
- Vendor Relations
- MS Office Suite
- QuickBooks
- Spectrum
- BrightAuthor
Timeline
Executive Assistant/Office Manager/Receptionist
IES Holdings, Inc.
09.2019 - Current
Guest Services
Innovations the Salon & Spa
05.2018 - 12.2018
Accounting Assistant
Exeter Subaru
08.2017 - 11.2017
Customer Service Representative
Evolve Salon Systems
02.2016 - 08.2017
Store Manager/Assistant Store Manager
Skechers
04.2015 - 11.2015
Assistant Store Manager
The Walking Company
10.2014 - 04.2015
Customer Care Representative / Call Center Concierge
Circles Call Center
08.2014 - 10.2014
Cosmetology License -
Empire Beauty School
Similar Profiles
Kristen CokerKristen Coker
Process Improvement Specialist at IES, HoldingsProcess Improvement Specialist at IES, Holdings
Jerry MallettJerry Mallett
Lead Journeyman Electrician at Contech, IES, ISC, Burrow Global, KBR, & CB&ILead Journeyman Electrician at Contech, IES, ISC, Burrow Global, KBR, & CB&I
Javier GalindoJavier Galindo
LSS Technician at IES CommunicationsLSS Technician at IES Communications
Victoria PellicanoVictoria Pellicano
Promotions Assistant at Gow MediaPromotions Assistant at Gow Media
James ReynoldsJames Reynolds
Regional Sales Manager at FastenalRegional Sales Manager at Fastenal