Britney Greenwood

Provided emergency medical care in prehospital settings, responding to 911 calls, conducting patient assessments, administering basic life support and first aid, and safely transporting patients to medical facilities. Collaborated with paramedics and healthcare professionals while maintaining accurate documentation, equipment readiness, and compliance with EMS protocols.

• Mentored new EMTs during ride-alongs, reinforcing EMS protocols and patient care standards.
• Evaluated trainee performance in field operations, documenting readiness and skill progression accurately.
• Coached crews on clinical decision-making, scene management, and safe ambulance procedures.
• Delivered corrective feedback to improve protocol compliance and strengthen patient documentation.
• Trained staff on equipment usage, vehicle readiness, and communication practices during calls.
• Monitored emergency response activities, ensuring consistency with service guidelines and medical direction.
• Coordinated with leadership to identify training gaps and support employee development plans.
• Served as a positive role model for new EMTs, demonstrating professionalism, integrity, and commitment to public service at all times.

Delivered health science instruction to students, covering foundational healthcare concepts, medical terminology, anatomy and physiology, and healthcare career pathways. Developed lesson plans, evaluated student performance, maintained classroom records, and fostered a positive learning environment. Applied real-world emergency medical services experience to connect classroom instruction with practical healthcare applications while promoting critical thinking, professionalism, and effective communication.

Provided administrative and clerical support through data entry, document control, recordkeeping, scheduling, and professional communication. Maintained accurate records, managed confidential information, coordinated daily office tasks, and supported smooth operations through strong organization, multitasking, and problem-solving. Delivered courteous customer service while following established procedures with accuracy, confidentiality, and compliance.