Britney Grossman
Atlanta,GA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Zero Co
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Owner/artist
Small Business Owner - Serene Studios
01.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Bartender
Alma Cocina (Fifth Group Restaurants)
05.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Administrative Assistant
Dwell Design Studio
10.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Key hourly bar manager/bartender
Ladybird
08.2018 - 04.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues..
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bartender
South City Kitchen (Fifth Group Restaurants)
04.2014 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Cleveland State Community College
Cleveland, TN01.2008
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Walker Valley High School
Cleveland, TN01.2006
Skills
- 17 years experience in customer service
- Fast learner and eager for new opportunities to learn new skills
- Excellent communication skills
- Displays creative imagination and the ability to effectively problem solve
- Makes decisions with confidence
- Experience with typing and basic computer program skills such as Microsoft Word and Excel
- Team leadership
- Time management
- Customer relations
- Staff training and development
- Conflict resolution
- Team building
- Employee scheduling
- Retail operations
Timeline
Assistant Manager
The Zero Co
07.2023 - Current
Bartender
Alma Cocina (Fifth Group Restaurants)
05.2022 - 07.2023
Administrative Assistant
Dwell Design Studio
10.2021 - 05.2022
Key hourly bar manager/bartender
Ladybird
08.2018 - 04.2021
Owner/artist
Small Business Owner - Serene Studios
01.2015 - Current
Bartender
South City Kitchen (Fifth Group Restaurants)
04.2014 - 08.2018
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Walker Valley High School
Cleveland State Community College
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