Britney Hammock
Fort Meade,FL
Summary
Eight years of experience as a care coordinator in the medical field. Skilled in working with medical professionals to coordinate appointments, oversee patient care, and manage patients. Devoted to offering patients and their families quality medical services and support.
Overview
8
8
years of professional experience
Work History
PATIENT CARE COORDINATOR
Central Florida Urology
Lake Wales, Fl
11.2022 - 05.2024
- Managed patient schedules and communicated effectively with healthcare providers for appointments
- Provided exceptional customer service and support to patients during their healthcare journey.
- Scheduled evaluations and procedures for patients.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
UNIT COORDINATOR
Adventhealth Lake Wales
Lake Wales, Fl
12.2016 - 11.2022
- Assisted in the development of unit policies and procedures.
- Maintained accurate records and documentation for all patients in the unit.
- Provided support and guidance to nursing staff on patient care issues.
- Coordinated patient transfers between units and other facilities.
- Facilitated communication between healthcare providers throughout the organization.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Prepared detailed reports and unit documentation and distributed completed files.
- Explained policies, procedures and services to patients.
Education
HIGH SCHOOL DIPLOMA -
Lake Wales Sr High School
06.2011
Skills
- Appointment Scheduling
- HIPAA Compliance
- Filing and Recordkeeping
- Insurance Verification
- Patient Care Coordination
- Payment Collection
- Organizational standards
- Scheduling
- Customer Service
- Patient Registration
- Patient documentation
- Healthcare knowledge
- Documentation
- Patient Outreach and Follow-Up
- Medical Terminology
- Attention to Detail
- Critical Thinking Skills
- Caring and Empathetic
- Resolving Problems
- Patient Needs Assessment and Referral
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Adaptability
- Professionalism
- Active Listening
- Appointment confirmation
Timeline
PATIENT CARE COORDINATOR
Central Florida Urology
11.2022 - 05.2024
UNIT COORDINATOR
Adventhealth Lake Wales
12.2016 - 11.2022
HIGH SCHOOL DIPLOMA -
Lake Wales Sr High School
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