Britney Harris
Cincinnati
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Pelicans Reef
Cincinnati
05.2015 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH01-2026
Skills
- Customer service
- Communication skills
- Time management
- Food service
- Team collaboration
- Social media management
- Beverage Serving
- Team leadership
- Positive and professional
- Multitasking
Timeline
Server
Pelicans Reef
05.2015 - Current
Bachelor of Arts - Communications
University of Cincinnati
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