Britney Hensley
Sulphur Springs,TX
Summary
A highly motivated and experienced Health Insurance specialist with an in-depth knowledge of the insurance industry. Possessing excellent customer service, communication, and problem-solving skills, as well as the ability to work collaboratively and independently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Insurance Specialist
Baylor Scott & White
06.2021 - 09.2023
- Performed financial clearance of patient accounts by timely insurance eligibility verifications.
- Obtained prior authorization for HMO policies.
- Scheduled patients appointments and procedures when needed. while coordinating with several offices on availability and scheduling needs/requirements.
- Interpreted complex payer coverage information including network participation status, limited plan coverage and inactive benefits.
- Coordinated the submission of documents from physicians to payer for authorization needs.
- Calculated accurate patient financial responsibility.
Workers Compensation Coordinator
Madsen Orthopedics
11.2019 - 05.2020
- Submitted requests for in office and hospital injections.
- Answered phones and routed to appropriate department.
- Submitted all supporting documents to corresponding insurance companies requesting for prior approval of procedures.
- Communicated with adjusters and updated patients on any changes to work status.
- During clinic days, i performed all check out duties which included scheduling follow up visits, collecting copayments, and any other requests from physician and staff.
Intake Coordinator
Bone and Joint Orthopedics
08.2019 - 01.2020
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Office Manager
America's Car-Mart
01.2018 - 01.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained vehicle inspections of all vehicles for sale, completed title work
- Collected all payments made on car lot in person by customer.
- Closed and finalized sales when needed
Medical Assistant/Front Desk Receptionist
Premier Physical Therapy
10.2016 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Handled on incoming phone calls
- Maintained current insurance verifications
- Collected Copayments and created all financial payment plans
Intake Coordinator/Receptionist
Grace Compassion Home Health Care
05.2014 - 06.2015
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Routed all incoming calls to appropriate department
- Assisted with insurance verification, and billing paperwork.
- Scheduled recurring patient appointments.
Education
Technical Degree in Medical/Administrative - Medical Assistant
Everest College
Dallas, TX07-2013
Skills
- ICD-10 proficiency
- Appeals handling
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Claims processing
- Denial management
- Medical billing
- Medicare regulations
- Medicaid guidelines
- Customer service
- Medical record review
- Medical terminology
- Critical Decision-making
- Knowledgeable in EPIC
- Provider relations
- HMO insurance policies
- Electronic health records (EHR)
- Data entry
- Time management abilities
- Insurance coverage verification
Certification
Medical Assistant
BLS
Timeline
Medical Insurance Specialist
Baylor Scott & White
06.2021 - 09.2023
Workers Compensation Coordinator
Madsen Orthopedics
11.2019 - 05.2020
Intake Coordinator
Bone and Joint Orthopedics
08.2019 - 01.2020
Office Manager
America's Car-Mart
01.2018 - 01.2019
Medical Assistant/Front Desk Receptionist
Premier Physical Therapy
10.2016 - 04.2017
Intake Coordinator/Receptionist
Grace Compassion Home Health Care
05.2014 - 06.2015
Medical Assistant
BLS
Technical Degree in Medical/Administrative - Medical Assistant
Everest College
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