Britney Hinton
Norfolk,VA
Summary
Dedicated and experienced Front Office Manager with over 10 years in the hospitality industry. Proven ability to manage staff, resolve customer issues, and maintain a positive guest experience. Seeking to contribute skills in a leadership role at a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Manager
Hilton Home2 Suites
12.2022 - Current
- Lead the front office team to deliver high-quality customer service and efficient operations
- Oversee daily operations, manage staff schedules, and handle guest complaints to ensure positive customer experiences
Front Desk Supervisor
The Founders Inn & Spa
05.2021 - 01.2022
- Supervised front office personnel and coordinated administrative activities for optimal hotel operations
- Handled guest check-ins, check-outs, and maintained excellent customer service
- Directed the front desk staff and ensured seamless daily operations
- Trained new hires, managed reservations, and solved guest-related issues
Front Office Assistant Manager
Holiday Inn
08.2017 - 07.2019
- Assisted in managing front desk operations, improving staff efficiency and guest satisfaction
- Managed daily financial transactions, guest inquiries, and staff performance
Front Office Manager
Wingate by Wyndham
05.2015 - 08.2017
- Supervised front office operations, including guest services, staff scheduling, and cash handling
- Delivered an exceptional guest experience by resolving conflicts and ensuring smooth hotel operations
Customer Service Representative
NCO
08.2014 - 01.2015
- Provided customer support and resolved service issues in a timely manner
Desk Clerk
Navy Lodge
11.2009 - 08.2013
- Managed guest check-ins, reservations, and customer queries
Education
High school diploma or GED -
Tidewater Community College
Associate of Science -
Regent University
Virginia Beach, VASkills
- Phone Etiquette
- Office Management
- Hotel experience
- Supervising experience
- Customer Service
- Sales
- Communication skills
- Microsoft Excel
- Time management
- Organizational skills
- Effective multitasking
- Operations management
- Microsoft Office Suite
- Team management
- Hospitality services
- Administrative skills
- Issue handling
- Oral and writing communication
- Records management
- Effective planning
- Staff management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Manager
Hilton Home2 Suites
12.2022 - Current
Front Desk Supervisor
The Founders Inn & Spa
05.2021 - 01.2022
Front Office Assistant Manager
Holiday Inn
08.2017 - 07.2019
Front Office Manager
Wingate by Wyndham
05.2015 - 08.2017
Customer Service Representative
NCO
08.2014 - 01.2015
Desk Clerk
Navy Lodge
11.2009 - 08.2013
High school diploma or GED -
Tidewater Community College
Associate of Science -
Regent University
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