Summary
Overview
Work History
Education
Skills
Certification
Core Skills And Competences
Timeline
SoftwareEngineer

Britney Hiser

Nashville,TN

Summary

Human Resources Executive with 20+ years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Supervisor-Payroll Support

Aramark
12.2021 - 05.2023
  • Primary contact for any Early Wage Access (DailyPay) issues, or questions and participated heavily in the project to get this project off the ground and successful
  • Ensured DailyPay was fully integrated with current Wisely pay card offerings that approximately 12% of Aramark employees utilized as a method of payment to receive their regular pay
  • Analyze processes with a focus on continual improvements
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Confirmed compliance with all applicable federal, state, and local payroll laws and regulations.
  • Created new hire and termination documents for payroll.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Assisting in the deployment of new/enhanced technology solutions to Payroll Community
  • Supervise Payroll Support team of 3 payroll support specialists- & 2 Payroll Analyst.
  • Develop and document internal procedures for Payroll Operations on the execution of all tasks associated with the role
  • Monitor Contact Center call tickets: respond same day, remediate within 48 hours
  • Ensure accurate direct deposit setup for employees enrolled in DailyPay
  • Provides system administration for ADP Smart Compliance tool
  • Downloads and reviews reporting from vendor website daily
  • Built ahighly efficient administrative team through ongoing coaching and professional development opportunities.
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Tracked employees before, during, and after training to verify the attainment of training objectives.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation, and other metrics.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules, and technologies.
  • Prepared and updated training handouts, manuals, and digital tutorials.
  • Led regular workshops focused on helping employees stay up to date on industry best practices.
  • Customized training sessions by employee type, level, and management requirements.

Vice President of Human Resources

Haven Residential
03.2021 - 09.2021
    • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
    • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
    • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
    • Liaised between multiple business divisions to improve communications.
    • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
    • Developed succession plans and promotion paths for staff.
    • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
    • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
    • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
    • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
    • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
    • Managed other HR staff and oversaw completion of tasks and initiatives.
    • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
    • Designed robust compensation and benefits packages to attract top employees.
    • Structured compensation and benefits according to market conditions and budget demands.
    • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
    • Maintained human resources regulatory compliance with local, state and federal laws.

Director of Human Resources

Haven Residential
11.2020 - 03.2021
    • Collaborated with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention
    • Planned, developed, coordinated, and implemented policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs
    • Administered human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
    • Identified staffing and recruiting needs; develops and executes best practices for hiring and talent management
    • Conducted research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system
    • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
    • Monitored and ensured the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed and modified policies and practices to maintain compliance
    • Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management
    • Developed and implemented departmental budget
    • Facilitated professional development, training, and certification activities for HR staff.
    • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
    • Educated employees on company policy and kept employee handbook current.
    • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
    • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
    • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
    • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
    • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
    • Conducted company-wide town hall meetings to convey updates.
    • Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
    • Designed robust compensation and benefits packages to attract top employees.

CONTACT CENTER SUPERVISOR

Aramark HR Shared Services
10.2018 - 11.2020
    • Directed, guided, coached and mentored team of 21 agents and surpassed individual and corporate goals.
    • Promote a customer-centric environment that stimulates an enthusiastic, motivating, and high-performance culture focused on continuous improvement
    • Contributed support to Payroll and Accounts Payable functions for the organization and improved the overall bottom line, thus enhancing processes in the organization
    • Partner with Human Resources supports Contact Center to eliminate silos and drive efficacy to achieve organizational goals.
    • Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
    • Demonstrated professional and polished demeanor with positive, upbeat and friendly personality and supported calling work during times of peak contact volume.
    • Supervised and tracked phone and email activity using various contact center applications and software tools.
    • Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings.
    • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
    • Trained team members on performance metrics and consumer behavior identification.
    • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
    • Executed Monthly Performance Plans with representatives to to identify production gaps.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
    • Developed process controls and metrics for daily management of call center.
    • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
    • Created team rotations to man center effectively during peak hours.
    • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
    • Managed scheduling for agents and product specialists to foster increased productivity.
    • Maintained up-to-date knowledge of products and services offered to customers.
    • Facilitated regular team meetings to discuss challenges, successes and strategies.
    • Communicated customer feedback and complaints to team members to promote proper resolution.

HUMAN RESOURCE SPECIALIST

Aramark HR Shared Services
03.2017 - 10.2018
  • Administered training and development to 20 Human Resources Sys OPS employees to elevate organizational performance
  • Conducted onboarding, auxiliary, and development training for all new and existing HRA staff to ensure process improvement
  • Fostered an open environment that promotes process improvements and strategic innovations, including overseeing monthly departmental metrics and reporting.
  • Maintained an updated knowledge on best practices for information security, and communicated security procedures effectively to Human Resources Associates
  • Performed internal audits on the HR Sys OPS team to ensure compliance with HIRES policy, service level agreements, and basic employment law.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Worked alongside global business leader to deploy new training strategies.

HUMAN RESOURCE ASSOCIATE

Aramark HR Shared Services
06.2016 - 03.2017
  • Performed general Human Resources activities, including managing employee data in the organizational database, analyzing/processing new hire paperwork, and background checks
  • Collaborated with several stakeholders, managers, employees, and the Adjudication team to research or resolve data and information inquiries
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Processed HR transactions in HCMS, managed incoming calls/emails and ran queries or ad hoc reports from HCMS.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Created and delivered HR training sessions to staff, managers and executives.

HUMAN RESOURCES STAFFING SUPERVISOR/ON-SITE MANAGER

Onin Staffing
10.2014 - 04.2016
  • Served as On-Site and Human Resources Manager for over 100 employees of Temp Teammates and managed Kronos edits for on-site staff and processing of branch payroll for over 400 teammates
  • Achieved client requisitions through talent acquisition and onboarding of Temp Teammates while serving as client liaison
  • Conducted onsite Drug Screening and Background Processing on employees to ensure transparency and compliance with the organizational policy.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Interviewed, hired, and mentored over 750 new temp personnel and oversaw all staffing operations.
  • Utilized online applicant tracking system to screen resumes for all job openings.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.

PROPERTY MANAGER

WHITES CREEK SELF STORAGE
04.2013 - 04.2015
  • Coordinated and executed all property-related activities, including management and marketing of the property, with a record of continually increasing property revenue
  • Conducted routine property inspections, and obtained reports for renovations and transferability of properties while rectifying residential non-compliance issues for property, tenant requests, and invoices for tasks
  • Performed several administrative duties, including lease document preparation, retail sales filing, and profit & and loss statement preparation.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than 178 tenants across 311 property units.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Planned special events such as lotteries, dedications and project tours.

HR ADMINISTRATIVE ASSISTANT

WHTES CASTLE SYSTEMS INC
05.2000 - 11.2012
  • Managed daily operational and administrative support to the V.P
  • Regional Director, Regional Director of Restaurant Operations, 3 District Supervisors, and 10 locations
  • Served as Human Resources Generalist
  • Payroll Audit for over 300 employees
  • Bank financial reconciliation
  • Managing inventory, audits, post, and tracking.
  • Coordinated employee training programs to improve productivity and performance.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Assisted with creating employee handbooks and manuals.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Helped employees register for benefits programs using online portals.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Aided staff with employee performance review paperwork and documentation.
  • Monitored and analyzed employee satisfaction survey results.

Education

BBA - Human Resources Management

Strayer University
Nashville, TN
05.2015

ASSOCIATES OF BUSINESS MANAGEMENT AND ADMINISTRATION -

National College
Nashville, TN
01.2009

High School Diploma (Business Management) -

East Robertson High School
Cross Plains, TN
12.2001

Skills

  • HR Management
  • Performance Management
  • Administrative Support
  • Talent Acquisition
  • Conflict Resolution & Mediation
  • Recruitment & Selection
  • Regulatory Compliance
  • Change Management
  • Training And Development
  • Labor Management
  • Performance Appraisals
  • Risk Management
  • Compensation & Benefits
  • Property Management
  • Employee Retention
  • Human Resources Policy Development
  • Employee Appraisals
  • Benefits Programs
  • Human Resources Operations
  • Workforce Improvements
  • HR Metrics
  • Training Development
  • HR Strategy

Certification

Notary Republic State of Tennessee- Davidson County

Core Skills And Competences

  • Excellent written and verbal communication, planning, leadership, and interpersonal skills, and ability to pay attention to detail.
  • Accomplished team player with the ability to communicate effectively and efficiently.
  • Strong business acumen, capable of measuring performance metrics with a sound understanding of employee relations while ensuring workplace safety and optimizing productivity.
  • Excellent ability to manage communications across multiple groups of business and technical teams.
  • In-depth knowledge of labor laws and HR policies with outstanding analytical and organizational skills.
  • Demonstrated mastery in planning, developing, and evaluating initiatives that support strategic goal attainment.

Timeline

Supervisor-Payroll Support

Aramark
12.2021 - 05.2023

Vice President of Human Resources

Haven Residential
03.2021 - 09.2021

Director of Human Resources

Haven Residential
11.2020 - 03.2021

CONTACT CENTER SUPERVISOR

Aramark HR Shared Services
10.2018 - 11.2020

HUMAN RESOURCE SPECIALIST

Aramark HR Shared Services
03.2017 - 10.2018

HUMAN RESOURCE ASSOCIATE

Aramark HR Shared Services
06.2016 - 03.2017

HUMAN RESOURCES STAFFING SUPERVISOR/ON-SITE MANAGER

Onin Staffing
10.2014 - 04.2016

PROPERTY MANAGER

WHITES CREEK SELF STORAGE
04.2013 - 04.2015

HR ADMINISTRATIVE ASSISTANT

WHTES CASTLE SYSTEMS INC
05.2000 - 11.2012

BBA - Human Resources Management

Strayer University

ASSOCIATES OF BUSINESS MANAGEMENT AND ADMINISTRATION -

National College

High School Diploma (Business Management) -

East Robertson High School

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Britney Hiser