Britney Holloway
Morro Bay,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Dignity Health
Morro Bay, CA
01.2022 - Current
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Medication Technician
Ingleside Assisted Living
Atascadero, CA
01.2020 - 12.2021
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Receptionist Clerk
Central Coast Urgent Care
Morro Bay, CA
01.2012 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Associate of Science - Medical And Business
Cuesta College
San Luis Obispo, CA01.2023
High School Diploma -
Herbert Hoover High School
Fresno, CA06.2008
Skills
- Quality Standards and Protocols
- Chart Pulling
- Call Transfers
- Evaluating Quality of Care
- Insurance Verification
- Clinical Staff Management
- Insurance Information Collection
- Appointment Confirmation
- Reminder Calls
- Caring and Empathetic
- Explaining Policy and Procedures
- Patient Engagement
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Patient Greeting
- Resolving Problems
- Administrative and Office Support
- Registration and Scheduling
- Communicating to Patients and Families
- Providing Information and Resources
- Outbound Calling
- Clerical and Filing Support
Timeline
Patient Service Specialist
Dignity Health
01.2022 - Current
Medication Technician
Ingleside Assisted Living
01.2020 - 12.2021
Receptionist Clerk
Central Coast Urgent Care
01.2012 - 01.2015
Associate of Science - Medical And Business
Cuesta College
High School Diploma -
Herbert Hoover High School
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